Retail E-Commerce Manager - San Jose Sharks

Job Description

Title: Retail E-Commerce Manager - San Jose Sharks

Requisition #: 689613

Location: San Jose, CA, US

Career Area: Retail + Customer Service

Information at a Glance

Job Description

Were looking for a dynamic Retail E-Commerce Manager to lead digital retail growth for San Jose Sharks retail operations, creating exceptional shopping experiences that fuel revenue, fan engagement, and brand loyalty.

The Retail E-commerce Manager will lead the day-to-day e-commerce operation within the Retail department, overseeing site operations, digital merchandising, product launches, customer service and fulfillment. This is a hands-on, cross-functional role for someone who can manage the details while also identifying opportunities to improve the business.

The ideal candidate is comfortable wearing multiple hats, working across departments and taking ownership of projects from concept through execution. This role will partner closely with Retail, Marketing, Operations and other internal stakeholders to deliver a seamless customer experience and drive e-commerce performance.

COMPENSATION: The salary range for this position is $74,000 to $85,000. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark's good faith and reasonable estimate of the compensation for this position as of the time of posting.

BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation.

There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity.

Job Responsibilities

• Manage daily e-commerce site operations including product uploads, content, imagery, pricing and digital merchandising
• Coordinate product launches, seasonal updates, promotions and special collections
• Oversee the customer service experience, including customer inquiries, issue resolution and overall satisfaction
• Oversee order fulfillment, inventory flow and shipping processes
• Monitor sales performance, site analytics and customer behavior and provide regular reporting and insights
• Identify opportunities to improve site functionality, processes and the overall customer experience
• Partner with Retail, Marketing, Operations, HR and other departments to execute business priorities
• Support broader Retail initiatives and projects as needed
• Take ownership of projects and responsibilities outside the traditional scope of e-commerce when business needs require it

Skills

• Microsoft Office
• Photography/Graphic Design
• Email Marketing - (Klaviyo or similar)
• Paid Search - (Google PPC/SEO/SEM)
• Data Analytics
• Adobe Creative Suite skills

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• 3+ years of experience managing e-commerce operations, preferably within a retail or consumer-facing environment
• Experience with BigCommerce preferred; experience with other leading e-commerce platforms will be considered
• Strong understanding of e-commerce, digital merchandising, customer service and fulfillment operations
• Strong organizational and project management skills with exceptional attention to detail
• Ability to analyze sales and customer data and translate insights into actionable opportunities
• Excellent written and verbal communication skills
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Self-starter who is comfortable working independently and across multiple areas of the business
• Ability to build strong working relationships across departments and with external partners
• A willingness to roll up your sleeves, solve problems and do what is needed to support the broader Retail business

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what youre pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.