Retail & Entrepreneurship Lead

About UsGirl Scouts is the preeminent leadership development organization for girls offering programs from coast to coast and across the globe. Girl Scouts offers every girl a chance to practice a lifetime of leadership, adventure, and success.Silver Sage Girl Scout Council is committed to providing a work environment of equal employment opportunity to all employees and applicants and creating a work environment in which all individuals are treated with respect and professionalism.Position SummaryThe Retail & Entrepreneurship Lead provides exceptional customer service and programming support to members (girls, families, and volunteers) and staff, while maximizing the revenue for Girl Scouts of Silver Sage.This position is full-time and in-person. Team members should expect to support weekend and evening events regularly through recruitment events, community events, stores at Super Saturdays, etc. Some travel is required.Essential Duties and Responsibilities

• Provide exceptional customer service experience to both internal and external customers, including detailed follow-up as appropriate
• Identify members’ current and future needs by proactively establishing relationships and rapport with Girl Scout families and volunteers
• Share customer feedback with appropriate council staff
• Develop a deep understanding of the Girl Scout Leadership Program and Girl Scouts of Silver Sage to drive:

    Retail Operations

• Effectively stock, display, sell, and promote merchandise & events to support Girl Scout programs and member experience
• Implement merchandising, marketing, and budget plans and strategies to achieve Council goals and ensure the retail operation is a viable revenue line for the Council
• Develop, oversee, and maintain implementation of standard operating procedures to maintain store operational requirements and ensure consistent implementation of Council policies and procedures
• Manage point of sale systems and equipment, and the relationship with point-of-sale providers, including updates and maintenance
• Process purchase orders, receiving, and invoicing in a timely and accurate manner
• Increase member access by adjusting store hours, hosting pop-up shops, coordinating staff-supported deliveries, and offering shipping promotions
• Schedule and support retail staff, ensuring coverage of store and pop-up events
• Support camp trading posts
• Implement periodic and annual store inventory

   Entrepreneurship Support

• Support Cookie Cupboard operations
• Sort and distribute materials
• Connect with businesses, organizations, and volunteers to meet departmental needs

   Girl and Volunteer Experience Support

• Support office administrative functions, including front desk operations, bank deposits, and mail

Other

• Adheres to Council and GSUSA policies, standards, procedures, and the Girl Scout Promise and Law
• Supports and promotes the Council’s and GSUSA’s commitment to diversity, inclusion, and pluralism
• Other duties as assigned to reach Council goals

Experience

• 2+ years of retail, operations, or customer service experience
• Girl Scouts experience preferred
• Bilingual (Spanish) a plus

Core Competencies

• Written and verbal communication
• Attention to detail
• Retail inventory management
• Cash handling
• Customer Responsiveness
• Self-Management
• Judgment and Decision-Making
• Experience with database-driven Point-of-Sale systems
• Problem-Solving
• Conflict Management
• Organizational Knowledge
• Sales and Merchandising

Additional Requirements

• Ability to drive to meetings and hold a driver’s license acceptable to Council’s insurance company
• Ability to work flexible hours for meetings, events, and activities that occur outside of traditional work hours
• Ability to move and transport meeting supplies and materials weighing up to 20 pounds, with or without reasonable accommodation.

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