Retail & Fleet Assistant Manager
Santa Rosa, California
RCU Auto Services - RCU Auto Services /
Full-Time /
On-site
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Redwood Credit Union is seeking an Assistant Manager of Retail and Fleet who will form a wide variety of management and sales duties in the day-to-day sales and service leadership of the dealership. Research, locate, and sell a variety of vehicles to Business Members in the purchase of new, pre-owned, and brokered vehicles, while simultaneously providing sales management to a team Auto Sales Advisors.
Key Responsibilities
Retail Management:
o Work with sales and service team members to ensure a timely and seamless purchase process for Members and guests.
o Demonstrate and train both service and product-knowledge standards.
o Assist in leading regular huddles with RCUAS team members.
o Assist in managing the CRM platform to ensure proper follow up, retention of Members and to seek out new prospective sales and Member growth.
o Motivate, counsel, coach and monitor the performance of the RCUAS sales and service team.
Fleet Auto Sales:
o Sell vehicles to business Members.
o Sell mechanical breakdown warranties, guaranteed auto protection coverage and other aftermarket related items.
o Prepare paperwork for the sale of the vehicle and loan.
o Research and solve Member problems and complaints in an accurate and timely manner.
o Perform all functions in a security conscientious manner.
Administrative and Support:
o Assist with completion of monthly reports and other tasks as needed.
o Create and submit invoices for payment for repairs, smog certifications and other reconditioning items on repossessed and in- stock vehicles.
o Ensure the immediate collection of sales proceeds on each vehicle sold.
o Lead and assist Auto Advisors to ensure sales paperwork is complete and organized.
o Responsible for moving cars and organizing dealership lot.
o Assure the close out of all deals sold at RCU Auto Services.
o Manage Sales Advisor's dealership and branch schedule, to ensure appropriate coverage.
o Partner with Assistant Manager in tracking and forwarding internet leads to Sales Advisors.
Other Functions:
o Visit businesses and branches to promote auto buying fleet services.
o Promote business and fleet services at community and other types of events.
o Work in conjunction with Business Services to grow and support Business Members.
o Assist in the continuous growth of dealer relations to enhance broker business.
Join us and discover why you''ll love working at Redwood Credit Union!
ABOUT REDWOOD CREDIT UNION (RCU):
At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.
As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.
Why work for Redwood Credit Union?
Minimum Qualification: Knowledge, Skills and Abilities
Licenses and Certifications
The ideal candidate has a combination of education and experience equivalent to a bachelor''s degree, with a minimum of six years of combined experience in sales, service, and management.
Compensation: Base starting range: $88,330 to $116,379 annually + commission
Our base salary starting range is based on scope and responsibilities of the position, candidate''s work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.
Redwood Credit Union offers a robust benefits package to our eligible employees including:
RCU Discounts and Perks:
Physical Requirements:
Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET.
We are an Equal Opportunity Employer
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us at [email protected]. To ensure fairness and consistency, we're unable to respond to individual inquiries about application status.
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Since 1950, Redwood Credit Union (RCU) has been helping people in our communities reach their financial goals and dreams. Because helping others is what truly fulfills and inspires us.
Today, we serve over 255,000 Members, with locations throughout the North Bay and San Francisco, and more than 30,000 ATMs nationwide.
RCU offers more comprehensive financial solutions than you'll find at most other institutions; in addition to everyday banking and loan services, we offer wealth management, insurance, auto sales, and more.
With Nearly $5 billion in assets, RCU is among the largest of over 6,000 credit unions nationwide. As we've grown, one thing has remained the same: We love to help people succeed.
Why should you be interested in becoming part of the team? Well, we’ve got more awards than we can fit on the shelf, including:
Furthermore, we are committed to the ongoing career development and success of our staff, with educational reimbursement, wellness programs and promotional opportunities that abound! Join a company where its key investment is who they hire: YOU!