Retail Host & Service Associate

SUMMARY/OBJECTIVE

The Host & Service Associate is a multi-faceted position that will be an ambassador of the brand, initiating the process of building a warm, genuine relationship with our clients. The Host is our clients’ first point of contact within the store and sets the tone for their experience while they are with us. They will initiate our queue, engage our clients while waiting, and invite them to register for appointments when necessary. While in the store, they become a Service Associate and will primarily be responsible for providing guests with an enjoyable, expertly served beverage experience following Chrome Hearts standards of excellence for quality, professionalism, and friendliness.

ESSENTIAL FUNCTIONS

Host

• Welcome clients with the highest degree of courtesy and professionalism, providing an excellent first impression of our brand to all visitors.
• Ensure every client has a seamless and luxurious experience, and leaves with an appreciation for Chrome Hearts
• Manage Client flow by animating wait time while complying with control and security policies.
• Actively listen to Clients to relay needs to the Management and Sales Team.
• Manage the daily client appointment calendar, promoting our appointment service as required.
• Support special events based on the business needs.
• Provide additional support to the Sales Team by assisting with client checkout and processing retail transactions as business needs evolve.
• Assist with other duties within the store as needed.

SERVICE ASSOCIATE

• Greeting customers and taking orders
• Prepare and serve customers beverages
• Maintain Stock beverage ingredients
• Maintain high quality and consistent product standards.
• Effectively completing opening and closing duties.
• Keep the cafe area clean.
• Build and maintain good working relationships with Management Team, Peers, and other Chrome Hearts Store Teams.
• Follow all health and safety guidelines/regulations.

QUALIFICATIONS

• High School graduate or GED preferred.
• Prior coffee making/service experience required.
• Strong drive for results; goal oriented.
• Excellent interpersonal skills and the ability to communicate effectively, both verbally and written.
• Strong team player.
• Foreign language skills are a plus.
• Flexible availability to include working some nights, weekends, and holidays.

ADDITIONAL INFORMATION

Chrome Hearts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.