Job Description
Job Description
Title: Retail Manager
Requisition #: 684220
Location: Plano, TX, US
Career Area: General Management
Information at a Glance
Job Description
The Retail Manager is responsible for overseeing the daily operations of the store, ensuring an exceptional customer experience, driving sales performance, managing store associates, and maintaining operational excellence. This role leads and develops a high-performing team while ensuring compliance with company policies, procedures, and safety standards.
Job Responsibilities
Store Operations
- Oversee all daily store operations to ensure efficient and profitable performance.
- Maintain proper merchandising, product availability, pricing accuracy, and visual presentation standards.
- Ensure compliance with company policies, procedures, safety regulations, and loss prevention practices.
- Monitor inventory levels and coordinate stock replenishment activities.
- Manage cash handling, deposits, and financial reporting.
Sales & Customer Experience
- Drive store sales and profitability by achieving established sales targets and key performance indicators (KPIs).
- Create a customer-focused environment that delivers exceptional service.
- Address customer concerns and resolve escalated issues promptly and professionally.
- Analyze sales reports and develop action plans to improve store performance.
Leadership & Team Management
- Recruit, hire, onboard, train, and develop store associates.
- Schedule staff to meet operational needs while managing labor costs effectively.
- Provide coaching, performance feedback, and ongoing development opportunities.
- Conduct performance evaluations and address employee relations issues as needed.
- Foster a positive, inclusive, and accountable work environment.
Financial Management
- Monitor store expenses and labor budgets.
- Review operational and financial reports to identify trends and opportunities.
- Implement strategies to maximize revenue and control costs.
Compliance & Safety
- Ensure adherence to all company policies, employment laws, and workplace safety standards.
- Maintain a safe, clean, and organized store environment.
- Support loss prevention efforts and investigate operational discrepancies.
Qualifications
- High school diploma or GED required; Bachelors degree preferred.
- 3+ years of retail management or supervisory experience.
- Demonstrated ability to lead, coach, and motivate teams.
- Strong customer service and conflict-resolution skills.
- Experience managing sales goals, budgets, and operational metrics.
- Proficiency with point-of-sale (POS) systems and Microsoft Office applications.
- Ability to work flexible schedules, including evenings, weekends, and holidays.
Preferred Qualifications
- Multi-department or high-volume retail experience.
- Experience with inventory management and workforce scheduling systems.
- Proven track record of achieving sales and profitability goals.
Physical Requirements
- Ability to stand, walk, and move throughout the store for extended periods.
- Ability to lift and carry up to 50 pounds.
- Ability to bend, reach, push, and pull merchandise as needed.
Education
About Aramark
The Portfolio Group, under the Workplace Experience Group umbrella, delivers seamless experiences from the breakroom to the boardroom, providing a signature suite of services for each unique business portfolio. Our team builds partnerships that excel, creating experiences that break the mold, where convenience, consistency, and excellence are a given. One Partner. Infinite Solutions.
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what youre pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.
Numbers & Facts
| Location | Plano, TX |
| Industry | Food and Beverage Production |
| Company Size | 10,000 employees or more |
| Year Founded | 1936 |
| Website | https://www.aramark.com/ |
About Company
We focus on enriching and nourishing the lives of millions all over the world, providing a wide range of services—food, facilities and uniforms—to a diverse group of clients in 19 countries. We serve world champion sports teams, Fortune 500 companies, state-of-the-art healthcare providers and the world’s leading educational institutions. And every day, we dream of ways to do it better through our commitment to innovation and our passion for excellent customer service.
Innovation inspired by you
The better we know the people we serve, the greater the experiences we can develop. Whether it’s food service, facilities or uniforms, our proprietary programs allow us to understand the wants and needs of our audiences.
Armed with that knowledge, our Service Stars spring into action, combining insights and ingenuity to deliver moments that make a difference. These innovations could be game-changing campus transformations. Or a simpler, quicker way for you to access condiments at the ballpark. In any case, our innovations help create experiences that make an impact.
Beyond great service
Another key part of what makes us different is something we call service excellence.
To us, service excellence isn’t just about providing great customer service. It also means using time-tested practices and proven processes to get it right every day, everywhere, in everything that we do. And it's also about striking the perfect balance between doing something well over and over again and being responsive enough to the changing needs of clients and customers. It’s being open to the continuing cycle of innovation. Excellent, but never satisfied. Process-driven, but never locked in place.
We never stop thinking of new, better ways to get it right when our people impact the lives of clients and consumers every day.
Our people make all the difference—we make sure of it
Our commitment to hiring, training and rewarding the right people ensures that our employees are more than just hard workers. They’re Service Stars, and that means they can be counted on to go above and beyond, every single day.
We understand that many times our people are literally the face of your business. That’s why all 270,000 Service Stars receive continual access to professional development and proprietary skills training.
The bottom line is this: when you work with Aramark, you can be confident you’ll be collaborating with the right people with the right skills and the right attitude. That’s true whether it’s for strategic expertise, operational excellence or just serving a morning coffee. That’s our commitment as trusted partners and Service Stars. That’s the Aramark way.
Skills
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