Job Description
Job Description
Title: Retail Manager
Requisition #: 690248
Location: Richardson, TX, US
Career Area: Food Service
Information at a Glance
Job Description
Retail Manager - Healthcare Food Service
Methodist Richardson Bush Renner Medical Center | Richardson, TX
Aramark Healthcare+ is seeking an experienced Retail Manager to oversee cafeteria operations at Methodist Richardson Bush Renner Medical Center in Richardson, Texas. This position is responsible for leading daily retail food service operations, driving sales growth, ensuring food safety and sanitation compliance, managing financial performance, and developing a high-performing team.
The Retail Manager will oversee a busy hospital cafeteria serving patients families, visitors, and hospital staff. This leader will partner closely with the Executive Chef and Patient Services Manager to deliver an exceptional customer experience while achieving financial and operational goals.
Job Responsibilities
Manages daily operations for the hospital caferteria, ensuring customer service and operational excellence
Supervise, coach, and develop a team of approximately 10-12 associates, including a Retail Supervisor and Lead Associate.
Recruit, train, and hold team members accountable for performance, food safety, and service standards.
Partner with the Executive Chef and Patient Services Manager to execute menus, promotions, themed events, and retail initiatives.
Drive sales growth through merchandising, marketing, promotions, and customer engagement strategies.
Manage labor, food costs, purchasing, inventory, cash handling, and overall budget performance.
Oversee daily sales reporting, cash reconciliation, and compliance with cash control procedures.
Utilize operational data and Aramark systems to monitor performance and identify opportunities to improve sales, margins, and customer satisfaction.
Ensure compliance with all Aramark, food safety, sanitation, regulatory, and Operational Excellence standards.
Maintain strong client relationships and communicate operational performance and business results.
Coordinate with internal departments, vendors, and hospital leadership to support efficient operations and a seamless dining experience.
Conduct inventories, maintain required records, and support profit and loss accountability.
Foster a safe, inclusive, and team-oriented environment for employees, customers, and clients.
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
Qualifications
Minimum 2 years of experience in food service, hospitality, healthcare dining, restaurant, hotel, grocery, retail operations, or a similar customer-focused hospitality position.
Requires 1-3 years of leadership experience in a management or supervisory role.
Previous food service retail experience preferred.
Strong customer service, communication, and relationship-building skills.
Proficiency with Microsoft Office applications, including Excel and PowerPoint, and the ability to learn and utilize Aramark systems such as Prima, Kronos, Enable, and GFF.
Must be able to stand for extended periods of time and occasionally lift, carry, push, or pull up to 50 pounds.
Ability to deliver exceptional customer service utilizing Aramarks standard service model
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what youre pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.
Numbers & Facts
| Location | Richardson, TX |
| Industry | Food and Beverage Production |
| Company Size | 10,000 employees or more |
| Year Founded | 1936 |
| Website | https://www.aramark.com/ |
About Company
We focus on enriching and nourishing the lives of millions all over the world, providing a wide range of services—food, facilities and uniforms—to a diverse group of clients in 19 countries. We serve world champion sports teams, Fortune 500 companies, state-of-the-art healthcare providers and the world’s leading educational institutions. And every day, we dream of ways to do it better through our commitment to innovation and our passion for excellent customer service.
Innovation inspired by you
The better we know the people we serve, the greater the experiences we can develop. Whether it’s food service, facilities or uniforms, our proprietary programs allow us to understand the wants and needs of our audiences.
Armed with that knowledge, our Service Stars spring into action, combining insights and ingenuity to deliver moments that make a difference. These innovations could be game-changing campus transformations. Or a simpler, quicker way for you to access condiments at the ballpark. In any case, our innovations help create experiences that make an impact.
Beyond great service
Another key part of what makes us different is something we call service excellence.
To us, service excellence isn’t just about providing great customer service. It also means using time-tested practices and proven processes to get it right every day, everywhere, in everything that we do. And it's also about striking the perfect balance between doing something well over and over again and being responsive enough to the changing needs of clients and customers. It’s being open to the continuing cycle of innovation. Excellent, but never satisfied. Process-driven, but never locked in place.
We never stop thinking of new, better ways to get it right when our people impact the lives of clients and consumers every day.
Our people make all the difference—we make sure of it
Our commitment to hiring, training and rewarding the right people ensures that our employees are more than just hard workers. They’re Service Stars, and that means they can be counted on to go above and beyond, every single day.
We understand that many times our people are literally the face of your business. That’s why all 270,000 Service Stars receive continual access to professional development and proprietary skills training.
The bottom line is this: when you work with Aramark, you can be confident you’ll be collaborating with the right people with the right skills and the right attitude. That’s true whether it’s for strategic expertise, operational excellence or just serving a morning coffee. That’s our commitment as trusted partners and Service Stars. That’s the Aramark way.
Skills
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