Rocky Top Harley-Davidson is hiring a Retail Merchandise Associate for Harley-Davidson motor clothes and accessories! Retail clothing and accessories experience is preferred.
Never a dull moment in retail sales! In this position, you will be enhancing our customers' overall experience and providing excellent customer service by greeting and interacting with customers; offering assistance in finding the right product suitable for the customers and answering any questions they may have. You will also be responsible for maintaining fitting rooms; maintaining a neat and clean sales floor in a visually appealing manner; processing transactions; keeping informed about product offerings.
Rocky Top Harley-Davidson is part of Smoky Mountain Harley-Davidson.
Smoky Mountain Harley-Davidson® isn’t just a dealership — it’s The Rider’s Destination for East Tennessee and the Great Smoky Mountains. Located in Maryville, TN with full-service sister dealerships in Pigeon Forge and Kodak, plus retail locations in Gatlinburg, Tellico Plains, Tallassee, and Bryson City, NC, we bring the Harley-Davidson lifestyle to riders across one of the most iconic riding regions in the world.
Come Join Our Team! APPLY NOW!
Qualifications & Job Requirements
- Experience in merchandising, retail sales or customer service
- Superior communication and customer service skills.
- Ability to get along with a broad customer base.
- Experience with Point-of-Sales and computerized inventory systems or the ability to learn them quickly.
- Standard computer skills with Microsoft platform preferred.
Essential Duties and Responsibilities
Customer Service
- Greet customers promptly, in a courteous and friendly manner.
- Handle customer concerns reasonably to demonstrate commitment to excellent customer service and “Make Things Right”.
Retail Sales of General Merchandise
- Assist customers with their selection of merchandise.
- Provide prompt and accurate service at cash register.
- Maintain cleanliness and organization of sales floor and fitting rooms.
- Ensure merchandise displays are stocked, clean, dust free, and appealing to customers.
- Continuously maintain showroom product availability by stocking shelves and displays.
- Accept cash or credit card payments for merchandise purchases.
- Keep cash register accurate.
Secondary Duties and Responsibilities
Customer Service
- Ability to work with several customers at one time while maintaining individual customer satisfaction.
- Handle telephone transactions quickly, courteously and accurately.
- Notify customers when special orders or back-ordered items are received.
Retail Sales of General Merchandise
- Point out any sales, specials, or new merchandise to customers.
- Coordinate or participate in periodic physical inventory of all merchandise (counts, reports, etc.).
- Assist with set-up, organization, and staging of dealership special events.
- Sell additional services by pointing out availability of parts, accessories, and services.
Other Duties
Additional Information
Physical Demands
- Occasionally required to bend, stoop, crouch, and reach.
- Frequently requires the ability to lift 20 or more pounds of material.
- Occasionally requires the ability to lift up to a 50 pound of material.
- Frequently requires the ability to stand and walk throughout work shift.
- Frequently requires the ability to move about the dealership.
Working Conditions
- Majority of work is conducted in a climate controlled indoor environment.
- Occasionally work is conducted at outdoor booth sales during special events.
- The noise level in the work environment is usually moderate.
- Occasionally works near moving vehicles.
- Occasionally, exposed to exhaust fumes.
Our Mission Statement here at Smoky Mountain Harley-Davidson is: “To focus on relationships, to exceed expectations, to never stop improving, to be the BEST.” So, it's no surprise that we expect all of our staff to:
- Treat all employees and customers fairly, courteously, and with dignity.
- Model superior customer service behavior for all interactions with customers and employees.
- Be prompt and available for flexible scheduling.
- Complete all training programs appropriate to your position as recommended by Harley Davidson or assigned by the department manager.
- Accept and follow direct instructions and work well with others.
- Have a commitment to developing a Sales Culture throughout the dealership.
Thank you for your interest in joining our Team!
EOE