The Retail Operations Manager is responsible for supporting the operational efficiency, consistency, and execution of Marolina Outdoor's retail store network across Huk retail stores. This role serves as a central resource for store operations, expense management, inventory processes, systems access, and operational communications.
Working closely with the Vice President of Retail, District Managers, Store Managers, and internal departments, the Retail Operations Manager ensures stores have the tools, resources, and processes necessary to operate effectively. This position plays a key role in developing and maintaining operational procedures, monitoring compliance, supporting new store openings, and identifying opportunities to improve retail efficiency and performance.
Key Responsibilities
Retail Operations & Administrative Support
- Monitor store payroll utilization and analyze labor usage against established budgets and expectations. Communicate overages and trends to District Managers and the Vice President of Retail.
- Manage store supply ordering, including office supplies, cleaning supplies, shopping bags, hangers, gift cards, and other operational necessities.
- Coordinate travel arrangements for Store Managers and retail employees supporting new store openings, temporary staffing coverage, and other operational needs.
- Manage store operating hours across Google, RetailNext, and internal platforms, communicating changes to E-commerce and other relevant departments.
- Maintain accurate store operating hours within RetailNext to ensure traffic counters are functioning and capturing accurate data.
- Coordinate monthly reporting of gift-with-purchase (GWP) redemptions and labor reallocations to Accounting.
Expense & Compliance Management
- Review and approve Ramp expenses and reimbursements for Store Managers and District Managers.
- Monitor spending patterns and escalate excessive, unexpected, or out-of-policy purchases to the Vice President of Retail.
- Review weekly store discount reports, identify potential policy violations, and communicate concerns to District Managers and the Vice President of Retail.
- Support consistent adherence to company policies, operational procedures, and financial controls across the retail network.
Systems, Reporting & Sales Support
- Create, maintain, and distribute daily sales goals for retail stores, ensuring goals are accurately loaded into 42 Technologies and The Hub.
- Manage store promotional setup, including tiles, discount codes, and promotional configurations across retail systems.
- Develop and distribute clear operational communications and instructions to ensure stores execute promotions consistently.
- Manage employee access to retail systems, including 42 Technologies, RetailNext, Quill, and Workable.
- Coordinate account setup requests for FedEx, Ramp, and other operational platforms as needed.
- Maintain accurate and consistent store information across retail systems and internal reporting tools.
Inventory & Store Support
- Coordinate and oversee all-store physical inventory processes, including preparation, communication, execution, and follow-up.
- Assist stores with inventory transfers, including researching outstanding transfers, correcting discrepancies, and providing training on transfer procedures.
- Support stores in resolving operational issues related to inventory management, receiving, and system accuracy.
- Assist with new store openings by coordinating operational supply orders, cash orders, shopping bags, and other necessary resources.
- Provide ongoing operational support to Store Managers and District Managers to ensure stores are equipped to operate efficiently.
- Managing maintenance concerns as needed
Process Development & Continuous Improvement
- Develop, document, test, and maintain retail operational processes and standard operating procedures (SOPs).
- Identify opportunities to improve operational consistency, efficiency, and compliance across the retail network.
- Create and maintain SOPs related to inventory management, damages, transfers, hiring, Shopify operations, and other retail processes.
- Lead the implementation of new operational procedures, including coordinating training and communicating changes to retail teams.
- Support the rollout of new systems, tools, and processes to ensure successful adoption across the retail organization.
Requirements
Qualifications
- 3–5 years of experience in retail operations, retail administration, or a related operational management role.
- Experience supporting multi-location retail operations preferred.
- Strong understanding of retail payroll administration, labor utilization, scheduling, and expense management.
- Experience with retail systems, inventory management, reporting tools, and operational technology.
- Proficiency in Microsoft Excel and other business productivity tools.
- Experience developing, documenting, and implementing SOPs and operational processes.
- Strong analytical skills with the ability to identify trends, discrepancies, and opportunities for improvement.
- Excellent organizational skills and the ability to manage multiple priorities in a fast-paced environment.
- Strong written and verbal communication skills with the ability to effectively support both field leadership and store-level teams.
- Ability to travel as needed to support store operations and new store openings.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA), Company matches up to 6%
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Short Term & Long Term Disability
- Training & Development
Marolina Outdoor is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, veteran status, or any other legally protected status.
Nothing in this job description alters the at-will nature of employment.
This job description is not intended to be all-inclusive and may be modified as business needs change.
If you need a reasonable accommodation during the application process, please contact HR@marolina.com