Retail Pharmacy Technician - Campus Central Pharmacy

General Description:

The Outpatient Pharmacy Technician II is a mid‑level role responsible for performing a broad range of pharmacy technician duties involved in the preparation and distribution of medications under the supervision of a licensed pharmacist. This role demonstrates increasing independence, supports daily workflow continuity, and serves as a resource and mentor to Pharmacy Technician I staff.

Essential Responsibilities:

Responsibilities listed in this section are core to the position.  Inability to perform these responsibilities, with or without an accommodation, may result in disqualification from the position. 

• Performs intermediate clerical and data-entry responsibilities, including complex adjudications, detailed patient profile management, and efficient phone triage.

• Independently navigates copay assistance and grant programs to resolve common patient affordability barriers and provides guidance to Technician I staff.

• Independently retrieves, prepares, and labels prescriptions with a high level of accuracy, supporting efficient workflow during peak operational periods.

• Performs inventory control activities including monitoring, pricing, dating, invoicing, stocking the pharmacy, and assisting with preparation of purchase orders.

• Performs billing, posting, and accounts receivable functions with increasing independence, resolving moderate reimbursement issues and supporting operational continuity.

• Models proper maintenance of a clean, organized, and orderly pharmacy environment.

• Models compliance with safety standards and procedures, consistently identifying and reporting safety concerns.

• Stores and preserves biologicals, vaccines, serums, and other medications subject to deterioration using appropriate refrigeration and storage methods.

• Independently resolves most third‑party claim rejections, initiates and tracks prior authorizations, and assists Technician I staff with more complex claim issues.

• Demonstrates working knowledge of OUH’s patient assistance programs and traditional copay assistance workflows.

• Demonstrates a working understanding of 340B program requirements and processes.

• Assists with medication therapy management (MTM) documentation or workflows as directed.

• Completes annual skills assessments and competency validations successfully.

• Assists with onboarding and training of Technician I staff by demonstrating proper procedures and reinforcing workflow and safety expectations.

• Identifies workflow inefficiencies or improvement opportunities and collaborates with leadership to explore potential enhancements.

General Responsibilities:

• Performs other duties as assigned.

Minimum Qualifications:

Education: High school diploma or GED required.

Experience: At least three (3) years of experience as a pharmacy technician required.

License(s)/Certification(s)/Registration(s) Required: Active permit as a Pharmacy Technician by the Oklahoma State Board of Pharmacy within 6 weeks of hire.

Knowledge, Skills and Abilities:  

• Proficient cash handling skills.

• Proficient computer and math skills relevant to pharmacy operations.

• Strong attention to detail to ensure data accuracy.

• Effective verbal and written communication skills.

• Ability to interpret and apply written procedures and policies.

• Proficiency with Microsoft Office applications.

• Strong customer service orientation.

• Ability to build effective working relationships and support collaborative team environments.