Retail Promotions Manager

Requisition Summary

The Retail Promotions Manager will manage and lead a team responsible for retail customer loyalty programs in North and South America. This dynamic role requires project and program coordination with PACCAR dealers, multiple departments within PACCAR Parts, and external marketing partners to increase retail sales and enhance the customer experience.

Job Functions / Responsibilities

• Manage the retail promotions team responsible for dealer support, daily program execution, and program analytics.
• Lead loyalty program strategies to drive retail growth and enhance customer experience.
• Increase levels of customer acquisition, retention, cross-selling and up-selling.
• Manage vendor partner relationships including dealer business system integrations.
• Collaborate with vendor partners on data management and analytics.
• Develop new program materials and website enhancements.
• Develop and present program updates and overviews to dealer personnel and division leadership.
• Champion Six Sigma and continuous improvement projects to improve marketing tools and increase internal and customer efficiency.
• Support, coach, and mentor team professional development.

Skills / Competencies

• Bachelor's degree in business, marketing, advertising, or related field required.
• Master's degree preferred
• Five years of marketing, advertising, sales, or customer service experience required
• Two years as a manager or supervisor preferred
• Project, product, or systems management experience
• Six Sigma experience
• Team leader with excellent communication skills
• Proficient in Excel, PowerPoint, Snowflake, Tableau - Advanced skills preferred
• Language proficiency in Spanish and/or French a plus

Benefits

As a U.S. PACCAR employee, you have a full range of benefit options including:

• 401k with up to a 5% company match
• Fully funded pension plan that provides monthly benefits after retirement
• Comprehensive paid time off - minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
• Tuition reimbursement for continued education
• Medical, dental, and vision plans for you and your family
• Flexible spending accounts (FSA) and health savings account (HSA)
• Paid short-and long-term disability programs
• Life and accidental death and dismemberment insurance
• EAP services including wellness plans, estate planning, financial counseling and more
• This position is eligible for a holiday gift

Additional Job Board Information

Salary Range:

At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for this position is $104,100 - $146,630 annually. Additionally, this role is eligible for the full range of benefit options listed above.

Additional Information:

• PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.
• PACCAR Parts is an E-Verify Employer
• PACCAR has success with diverse teams of employees working together to achieve excellent results. Having a diverse and inclusive work environment ensures PACCAR has the talent needed to conduct business today and in the future by leveraging different backgrounds, skills, and viewpoints. We believe diversity in the workplace increases innovation, results in better decisions and increases employee engagement.

Division Information

PACCAR Parts is the global provider of aftermarket parts and services to support Kenworth, Peterbilt, DAF and TRP dealers around the world. This includes 21 distribution centers globally that support 2,300 dealerships and over 1,000,000 customers. Aftermarket support includes world class customer centers that deliver industry leading uptime in conjunction with our outstanding supply chain that delivers record levels of inventory availability for dealers and customers.

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its principal business.

Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services - you can develop the career you desire with PACCAR. Get started!