Retail Retalix Solution Specialist

About Tekfortune

At Tekfortune, we connect talented professionals with opportunities that move careers and organizations forward. We provide permanent, contract, and project-based staffing solutions to leading organizations across the USA, Canada, and Asia.

Our expertise spans Information Technology, Healthcare, Banking & Financial Services, Manufacturing, Public Sector, and Government, giving professionals access to diverse opportunities across industries and skill areas.

Whether you're looking for your next career move or an opportunity to apply your expertise to a meaningful project, Tekfortune connects you with opportunities where your skills can make an impact.

• Provide L2 support for Retalix POS, Back Office Systems (BOS), and retail applications.
• Troubleshoot and resolve incidents related to sales transactions, promotions, pricing, inventory, and store operations.
• Support cashier workstations, POS terminals, store controllers, and peripheral devices.
• Investigate transaction failures, system performance issues, and data synchronization problems.

• Support fuel management operations, pump communications, and price updates.
• Assist store personnel with transaction corrections, electronic journal reviews, and reconciliation issues.
• Manage product configurations, promotions, discounts, and price book updates.
• Support inventory and stock management processes
• Perform root cause analysis for recurring incidents.

• Coordinate with Service Desk (L1), Infrastructure Teams, and Vendors for issue resolution.
• Participate in Major Incident Management and bridge calls.

• Configure and maintain Retalix store systems and user access.
• Perform application health checks and proactive monitoring.
• Support software deployments, upgrades, patches, and configuration changes.
• Validate interfaces between POS, payment systems, controllers, and back-office applications.

• Create and maintain SOPs, Knowledge Articles, and troubleshooting guides.
• Support automation and process improvement initiatives.
• Conduct knowledge transfer sessions for service desk and support teams.
• Identify opportunities to improve remote resolution and reduce field support dependency.

• Retalix POS Suite
• Retalix Back Office System (BOS)
• Retail Store Controller Applications
• Inventory & Fuel Management Systems

• POS Terminals
• Payment Systems (Verifone, Ingenico, etc.)
• Barcode Scanners
• Receipt Printers
• Fuel Pump Integration Systems
• Store Networks and Controllers