Job Title: Retail Sales Associate
Pay: Starting at $16.00 per hour
Location: Hearts for the Homeless Thrift Store
Job Type: Part-Time Evenings only; Saturdays required.
Work Location: In store, West Seneca, NY
Job Summary
The Retail Sales Associate (RSA) plays a vital role in delivering an excellent shopping experience at the Hearts for the Homeless Thrift Store. This position supports all day-to-day retail operations, including customer service, register transactions, merchandising, store appearance, and collaboration with staff and volunteers. The ideal candidate is customer-focused, dependable, and comfortable working in a fast-paced retail environment.
Key Responsibilities
- Greet customers as they enter and exit the store in a friendly and professional manner
- Provide high-quality customer service in alignment with company standards and scripts
- Operate the cash register and point-of-sale system accurately, including cash and credit transactions
- Assist customers with product questions and loyalty program sign-ups
- Stock shelves and clothing racks to maximize shopping opportunities
- Maintain cleanliness and organization of the sales floor, fitting rooms, register area, restrooms, and other public areas
- Remove unsold merchandise as directed and assist with inventory needs
- Support store opening and end-of-day closeout procedures
- Work collaboratively with staff and volunteers, providing clear direction when needed
- Communicate customer service issues, register discrepancies, and operational concerns to management
- Attend required trainings and staff meetings
- Follow company policies, procedures, and code of conduct
- Perform other duties as assigned
Qualifications
- High school diploma or GED preferred
- 2 years of retail experience preferred
- Experience working with volunteers is a plus
- Reliable, punctual attendance with flexibility to work scheduled shifts
- Ability to multitask in a fast-paced environment
- Strong customer service and communication skills
- Ability to work independently or as part of a team
- Ability to stand for extended periods and lift up to 35 pounds
- Basic computer skills, including POS systems, email, Microsoft Word, and Google Docs
- Attention to detail and ability to reconcile daily receipts
Schedule
Monday through Saturday - Minimum of two Saturdays a month required evening shifts
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- 401(k)
Work Environment
In-person position (not remote)
Why Join Hearts for the Homeless?
At Hearts for the Homeless Thrift Store, your work directly supports our mission while helping create a welcoming and positive experience for every customer.
Apply today and join a team that makes a difference in the community!