Retail Sales

Reports to: Home Essentials Manager

Position: Full-Time/Year-Round

Summary: The Retail Sales Associate will provide excellent customer service and assist in the freight process, product placement and pricing of all merchandise and help maintain a clean and organized merchandise presentation.

Essential Duties & Responsibilities:

Customer Service

Provide positive representation of the store. Proactively assist customers in solving problems.

Ensure customers are greeted and thanked upon entering and departing the store. Provide a friendly, outgoing demeanor, and collaborate with customers and associates. Forward any customer complaint that cannot be resolved to a member of management. Possess strong product knowledge and knowledge of store layout and location of products. Assist customers throughout the store with personal, customized service. Other related functions and duties as assigned by Department Manager or designee.

Store Operations

Assist in creating a positive, professional, and safe work environment. Ensure signage is current in the entire store. Assist with providing a clean and orderly sales floor, including end caps and merchandising. Communicate any store issue to the management team for follow up. Communicate any merchandising, cost control, or sales idea to management team. Be professional in appearance and actions. Perform all other duties as assigned by the manager or designee.

Inventory Maintenance

Assist with receiving, checking in, and stocking of merchandise throughout the store. Assist with maintaining back stock levels. Assist with daily maintenance, orderliness, and cleanliness of the sales floor, receiving areas, and stockrooms. May operate a forklift with proper training. Assist with cycle counts and follow up re: inventory issues.

Skills/Qualifications:

Excellent interpersonal skills and the ability to effectively collaborate with intercompany personnel.

Self-starter with strong problem solving and decision-making ability.

Demonstrate time management and organizational skills. Attention to detail and accuracy.

H.S. Degree or GED equivalent Former retail experience preferred. Must be able to work well in a team environment. Proficiency with computers; aptitude for using computer applications and software. Possess good manual dexterity; and ability to bend at waist, squat, kneel, jump, climb, reach above shoulder, and stand/walk for extended periods. Ability to lift and move packages of 50 lbs. or more. Valid MA Driver's License and Clean Driving Record.

Ability to acquire or maintain a Forklift and/or Hoisting License. Bilingual (English/Spanish) preferred.

To better serve our customers and communities, we strongly encourage bilingual candidates, military service members, and veterans to apply and join our team.