Retail Sales

Note: This job description is intended to summarize the type and level of work performed by the incumbent and is not an exhaustive list of duties, responsibilities and requirements. Receipt of this job description does not constitute an employment agreement. Associated Scaffolding, Inc. is an at-will employer and may terminate the employment relationship with or without notice or cause.

Job Purpose

To increase retail sales by assisting customers, preparing quotes and orders, developing customer relationships, and supporting branch inventory and showroom needs.

Essential Duties & Responsibilities

• Assist customers and recommend appropriate retail products.

• Develop and maintain relationships with new and existing customers.

• Identify customer needs in person, by telephone, by email, and during customer visits.

• Follow up on sales leads, quotes, and customer orders.

• Pursue opportunities to grow accounts and meet established sales and margin goals.

• Maintain accurate customer and sales activity records.

• Make jobsite and customer office visits as assigned.

• Maintain consistent communication with customers and branch personnel.

• Prepare accurate quotes, bids, and sales orders.

• Develop leads and pursue new business opportunities.

• Prepare bids for government contract opportunities as assigned.

• Develop larger customer accounts.

• Obtain required approvals for discounts, special pricing, and nonstandard terms.

• Maintain current product knowledge and participate in product training and sales meetings.

• Monitor customer demand and stock levels; assist with inventory counts, restocking, and showroom displays.

• Use Infor to review product availability, track sales activity, and follow up on orders.

• Identify slow-moving items and communicate inventory needs to management.

• Support approved marketing activities and monthly specials.

• Address customer concerns promptly and refer issues requiring additional authority to management.

• Coordinate with vendors and branch personnel on product information, availability, and special orders.

• Implement approved vendor promotions.

• Work cooperatively with the manager and branch personnel.

• Refer customer service issues or conflicts to management as needed.

10) Attend networking events as assigned.

11) Follow company safety procedures and perform other duties or special tasks as assigned by the manager.

Minimum Qualifications

• At least 21 years old.
• High School Diploma or equivalent
• Current in-state driver's license with a good driving record
• Strong Customer Service skills
• Computer skills (Word, Excel, Outlook) and ability to learn company sales and inventory systems
• Positive Attitude/Ability to work as a team
• Excellent verbal and written communication skills
• Professional Appearance

Other requirements

• Quick learner who can handle different functions.
• Ability to multi-task, remain organized, and maintain accurate records.
• Ability to accurately enter, update, and retrieve customer, sales, and inventory information in company computer systems.

All candidates must submit to drug testing, a criminal background check, review of driving record and E-Verification of their eligibility to work in the US.

Working Conditions

• Employee will spend periods of time sitting at a desk working on a computer.
• Employee will spend periods of time traveling to customer offices, branch and jobsite locations as assigned.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Weight

Must be able to move, lift or leverage up to:

Gross Motor

Must be able to perform the following functions:

Communication

Must be able to engage in unrestricted communication:

WEIGHT FREQUENCY

FUNCTION

FREQUENCY

MEDIUM

FREQUENCY

10 lbs

Often

Standing

Often

Telephone

Often

20 lbs

Sometimes

Stooping

Often

Computer

Often

30 lbs

Sometimes

Bending

Often

In-person

Often

40 lbs

Sometimes

Reaching

Often

In writing

Often

50 lbs

Sometimes

Walking

Often

70 lbs

Sometimes

Keyboarding

Often

Reading

Often