Shift Lead | Cocoa Dolce
Help us create a little sweetness every day!
Location: Downtown Wichita — 235 N. St. Francis Ave., Wichita, KS 67202
Department: Retail
Position Type:Part-Time
Pay: $10.00–$11.00 per hour, plus tips
WHO WE ARE
At Cocoa Dolce, we believe life is better with a little chocolate!
Founded in Wichita, Kansas in 2005, Cocoa Dolce has spent 20 years creating beautiful chocolates, handcrafted confections, and memorable
experiences for our guests. We're a locally established, creative, and collaborative team with a passion for great products and genuine hospitality.
From artisan chocolates and homemade pastries to macarons, gelato, handcrafted coffee beverages, wine, and spirits, there's always something delicious happening at Cocoa Dolce!
We're more than a chocolate shop. We're a place where people gather, celebrate, treat themselves, and create everyday moments of joy.
Now, we're looking for a Shift Lead who loves great chocolate, enjoys working with people, and is ready to help lead a team that makes every guest feel welcome.
THE ROLE: SHIFT LEAD
As a Shift Lead, you'll be a key part of bringing the Cocoa Dolce experience to life! You'll help guide the team, keep daily operations running
smoothly, and make sure our products, presentation, and hospitality meet the high standards our guests expect.
You'll work alongside the management team to support our team members, solve problems, maintain a beautiful and welcoming lounge, and create an environment where both guests and team members enjoy being.
This is a great opportunity for someone who enjoys taking initiative, developing leadership skills, and being part of a fun, fast-paced environment where no two days are exactly alike.
WHAT YOU'LL DO
Create Sweet Guest Experiences
- Make every guest feel welcome through friendly, attentive, and knowledgeable service.
- Help guests discover their new favorite chocolates, pastries, coffee drinks, gelato, and other Cocoa Dolce favorites.
- Handle transactions accurately and help resolve guest questions or concerns with professionalism and care.
- Lead by example, demonstrating the hospitality and service standards we want every guest to experience.
- Lead, Support & Inspire the Team
- Help train and coach team members on products, recipes, service standards, and daily procedures.
- Be a positive, approachable resource for team members throughout the shift.
- Help keep the team organized, motivated, and focused during busy periods.
- Communicate important updates, promotions, and operational information to the team.
- Assist management in ensuring company policies and procedures are followed consistently.
- Keep Our Lounge Looking Its Best
- Maintain high standards of cleanliness, organization, food safety, and merchandising.
- Help ensure chocolates, pastries, retail items, and other products are beautifully presented.
- Complete daily checklists and help ensure all opening, ongoing, and closing responsibilities are handled.
- Monitor product presentation and communicate inventory or operational concerns to management.
- Keep Operations Running Smoothly
- Support daily operations and help the team meet business goals.
- Take initiative when challenges arise and communicate concerns to management.
- Stay knowledgeable about our products, recipes, promotions, and procedures.
- Look for opportunities to improve the guest experience, support the team, and make daily operations more efficient.
WHAT MAKES YOU A GREAT FIT?
We're looking for someone who is:
- A natural leader: You enjoy helping others succeed and setting a positive example.
- Guest-focused: You genuinely enjoy interacting with people and creating memorable experiences.
- Proactive: You see what needs to be done and take initiative rather than waiting to be asked.
- A team player: You communicate well, support your coworkers, and contribute to a positive work environment.
- Organized: You can juggle multiple priorities while keeping the details in check.
- Adaptable: You can think on your feet and stay calm when things get busy.
- Passionate about quality: You understand that the little details make a big difference, from a perfectly prepared beverage to a beautifully presented chocolate box.
- You don't need to know everything about chocolate on day one! We're looking for someone who is eager to learn, willing to grow, and excited to share what makes Cocoa Dolce special.
WHAT WE'RE LOOKING FOR
- At least one year of retail experience.
- At least six months of barista experience.
- Strong verbal communication, listening, and interpersonal skills.
- The ability to multitask and work effectively in a fast-paced environment.
- The ability to coach, encourage, and support other team members.
- Strong organizational and problem-solving skills.
- Reliability, punctuality, flexibility, and a positive attitude.
- Basic computer skills and the ability to learn our point-of-sale and operational systems.
- A willingness to work evenings, weekends, holidays, and during peak seasons.
Physical requirements:
- Ability to stand and move around for extended periods.
- Ability to regularly bend, stoop, and twist.
- Ability to regularly lift up to 25 pounds.
- Ability to work in close quarters with other team members and perform computer-based tasks.
THE PERKS
We believe great team members deserve great perks!
- Hourly pay plus tips
- Employee discount on Cocoa Dolce products
- Paid training
- Flexible scheduling
- Employee referral program
- Mileage reimbursement when applicable
- Opportunities to develop leadership skills and grow with the team
READY TO JOIN THE SWEET SIDE?
If you love working with people, enjoying a little creativity in your day, and want to help lead a team that takes pride in what it does, we'd love
to meet you!
Come be part of a Wichita original with a passion for chocolate, exceptional products, and creating moments of joy for every guest.
Apply today and help us make someone's day a little sweeter!
Work schedule
- 8 hour shift
- Weekend availability
- Monday to Friday
- Holidays
- Day shift
- Overtime
Supplemental pay
- Tips
Benefits
- Flexible schedule
- Referral program
- Employee discount
- Paid training
- Mileage reimbursement