As a Store Manager, you own the building and lead the people strategy. You steward the customer experience, safety & compliance, merchandising and inventory health, and full P&L delivery. You are accountable for the talent life‑cycle of the store team—from hiring and onboarding to coaching, performance management, and succession planning—while fostering a culture that nourishes better lives through our values (Determination, Simplicity, Availability, Humility, Sincerity, Discipline, Ownership).
Core Responsibilities:
Building Ownership & Operations
Own all store operations end‑to‑end: opening/closing, safety, facilities, temperature controls, food safety & sanitation, cash controls, audits, and SOP compliance; ensure the store is customer‑ready at all times.
Create and foster a Sales Culture by building a predictable, high-performance sales engine.
Manage P&L: analyze weekly financials, drive topline (traffic, conversion, basket), control labor and shrink, and deliver profitability targets.
Ensure inventory health: ordering, receiving, FIFO rotation, and in‑stocks in partnership with DC/commercial teams.
Uses key business drivers – including traffic, conversion, basket, labor productivity, inventory and shrink – to set direction, prioritize actions, coach leaders and continuously improve store performance.
Staffing and Scheduling: Anticipate staffing needs; source, interview, and hire store team. Creates and manages labor schedules based on business needs, optimizes coverage during peak traffic, and support sales goals – while balancing associate availability and preferences to sustain engagement and retention. Works all shifts to understand customer base and employee.
Performance & coaching: set goals/KPIs, run check‑ins, deliver feedback, manage corrective actions, and conduct regular, documented performance discussions.
Succession & engagement: build bench and manage career paths and progression. Create a store culture where Forkies feel recognized and supported – celebrating wins, providing regular feedback, and building an environment they’re proud to recommend as a great place to work.
Builds and sustains a training culture that develops capability across all store roles, ensuring Team Leaders and Sales Associates are equipped to deliver strong service, confident selling behaviors and consistent execution.
Customer & Brand Experience
Bring to life our service philosophy of personal chef and friendly butcher through consistent demonstration of Wild Fork’s service standards.
Champions a customer-first, sales culture that enhances loyalty—driving higher visit frequency, stronger intent to purchase, improved conversion, and consistently high NPS results.
Champions a culture of product expertise across the store, ensuring leaders model strong assortment knowledge and the team’s confidence supports elevated behaviors and a differentiated brand experience.
Merchandising, Marketing & Community
Champions Wild Fork’s merchandising standards by ensuring consistent, accurate planogram execution and coaching the team to deliver a visually compelling, easy-to-shop store environment.
Strengthens Wild Fork’s presence in the community by developing partnerships, participating in local events, and creating high‑visibility brand moments that attract new customers and build loyalty.
Compliance & Risk
Own regulatory, food safety, OSHA, and company policy adherence; pass all audits with action plans with timely completion.
Qualifications:
Bachelor’s degree in Business Administration or related field preferred
5+ years retail, food, grocery and/or specialty retail leadership; 3+ years as a store‑level leader with P&L accountability.
Strength in hiring, coaching, and performance management; track record building bench.
Passion for food and customer experience; ability to lift 50 lbs., stand 8–10 hours, and work in freezer conditions; flexible scheduling including early mornings, evenings, weekends, holidays.
Be determined and deliver superior results with a sense of urgency, time management, and prioritization
Demonstrated ownership mentality through determination and discipline
Acts with respect and values the opinions of others
Demonstrated ability to meet and work within a budget
Benefits:
Medical, Dental, & Vision Insurance
Health Reimbursement Account, Flexible Spending Accounts, Behavioral Health Matters Program, Live Health Online (Virtual Care)