Retail Warehouse/Customer Service Associate

ReStore Specialist Job Overview

The ReStore Specialist position is thrift store clerk role that is key to all aspects of the Restore operations, including customer service, sales, donation intake, warehouse logistics, and merchandising. This customer-friendly, warehouse environment role supports the full lifecycle of second-hand inventory-from accepting public donations to cleaning, tagging, shelving items, and handling cashier duties.

In this position you will be surrounded by unique treasures and fascinating finds, including vintage clothing and distinctive home decor pieces. Each day will bring new excitement and surprises.

Our Mission

Building Communities, Empowering Families.

Responsibilities

• Greet customers, and assist with finding merchandise.
• Inspect donated goods for quality, safety and cleanliness.
• Keep the sales floor, and checkout counters clean and organized.
• Assist with store opening and closing procedures.
• Operate the cash register, process cash and card payments and balance drawer at shift close.
• Restock shelves, fold clothing, and arrange attractive floor displays.
• Experience moving furniture or appliances is a plus.
• Perform all tasks assigned by the ReStore Manager and Assistant Manager.

Qualification & Requirements:

• Passion for customer service is essential-your friendly and helpful demeanor will leave a lasting impression on both donors and shoppers.
• Ability to stand and walk for extended periods and regularly lift and carry heavy items or boxes.
• Experience operating a pallet jack is a huge plus, as this tool will help you maneuver and organize inventory efficiently.
• Basic math skills and cash-handling accuracy.
• Good interpersonal communication skills.
• Familiarity with or willingness to learn second-hand brand values, pricing tiers, and basic computer/POS systems.
• Reliability, punctuality, and alignment with the Habitat Bucks mission.
• Able to maintain a flexible schedule.

ADA Disclaimer

This position requires the physical ability to sit, stand, and walk for extended periods. It also requires clarity of vision at 20 feet or more, with or without corrective lenses, and the ability to distinguish colors. The role involves climbing ladders or scaffolding up to 6 feet high, grasping, reaching, stooping, speaking, listening, and distinguishing differences in odors. Employees must be able to lift, carry, push, and pull objects weighing up to 75 lbs. The normal workplace will be in the ReStore office and retail space, which is smoke-free. You must also be able to work in non-temperature-controlled conditions, possibly outdoors, in warehouses, or at donor facilities.

In accordance with the American Disabilities Act:

This position requires the physical ability to sit, stand, and walk for extended periods of time. The position requires clarity of vision at 20 feet or more, with or without corrective lenses, and color determination vision. The position requires the ability to climb ladders or scaffolding up to 6 feet high, grasp, reach, stoop, speak, listen and distinguish differences in odors. Employee must be able to lift, carry, push, and pull objects up to 75 lbs. The normal work place will be in the ReStore office and retail space, which are smoke-free. Must be able work in non-temperature-controlled conditions, possibly outdoors, in warehouses, or at donor facilities.