Retail Web Specialist Intern, Spring

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Retail Web Specialist Intern, Spring

Legislative Branch

House of Representatives

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• Summary
• This job is open to
• Duties
• Requirements
• How you will be evaluated
• Required documents
• How to apply

Summary

The Office of the Chief Administrative Officer (CAO) provides operations support services and business solutions to the community of 10,000 House Members, Officers and staff.

Learn more about this agency

Summary

The Office of the Chief Administrative Officer (CAO) provides operations support services and business solutions to the community of 10,000 House Members, Officers and staff.

Learn more about this agency

Overview

Help

Accepting applications

Location

1 vacancy in the following location:

Washington, DC

1 vacancy

No matching locations found.

Work site options

Telework eligible No Relocation expenses reimbursed NoRelocation Description Salary $36,834 - $36,834 per year Pay scale & grade

HS 1

Promotion potential 1

Learn more about pay scale and grade

Pay scale and grade determines the salary of the job.

Work schedule Full-time Travel Required Not required - Not required.

Appointment type Permanent

Occupations and job series

• 0099 General Student Trainee

Supervisory status No Federal service type This job is in the Excepted Service

Drug test No Security clearance Not Required

Announcement number req5771 Control number 892319300

This job is open to

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The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency

Open to the public

Duties

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Job Summary:

The Office of the Chief Administrative Officer (CAO) provides operations support services and business solutions to the community of 10,000 House Members, Officers and staff. The CAO organization comprises more than 800 technical and administrative staff working in a variety of areas, including information technology, finance, budget management, human resources, payroll, child care, food and vending, procurement, logistics and administrative counsel.

The Office of the Chief Administrative Officer (CAO) is seeking a motivated Retail Web Specialist Intern to join the Customer Experience Center at the U.S. House of Representatives. In this paid internship, you will work directly alongside our Customer Service Manager to drive web and content strategy for both the Office Supply Service and the House Gift Shop. This hands-on role plays a vital part in elevating our sales performance and forward-looking merchandise planning, offering a unique opportunity to gain real-world e-commerce and retail operations experience while supporting the institutional mission of the House. The position does not have day-to-day supervisory/managerial responsibilities.

• paid at an annual rate of $36,834 not to exceed 120 days

The CAO standard business hours are 8:30 a.m.- 5:30 p.m. Monday through Friday. This is a full-time, 40-hour-per-week internship that will require onsite attendance in Washington, D.C.

Primary Responsibilities:

• Document, analyze, and re-engineer existing business processes (e.g. fulfillment, workflow, e-commerce).
• Work with staff to receive and verify office supply and gift shop orders; perform inventory of on-hand merchandise; assist in stocking the sales floor; and customer outreach.
• Assist in utilizing data-driven tools to monitor performance and recommend improvements to support operational efficiency.
• Assist in managing daily website operations, performing routine audits to ensure accurate product information, pricing, and messaging.
• Collaborate with teammates to successfully bridge the gap between technical, marketing, operations, and communications teams to implement enhancement projects.
• Provide excellent customer support to all users, including senior-level Government leadership.
• The successful candidate will complete the internship with a broad experience in e-commerce planning in a retail environment.
• Provide additional program support services and other tasks as needed.

Requirements

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Conditions of employment

• USAJobs Conditions of Employment

Qualifications

Qualifications:

Minimum Qualifications:

• High school diploma or equivalent.
• Currently enrolled in an accredited community college, junior college, university, or graduate degree program with a focus in business administration, marketing, economics, or a related field.
• A student who has demonstrated fundamentals of e-commerce strategies and marketing strategies that are related to digital engagement.
• A student who has demonstrated skill in customer journey optimization to improve the end-to-end customer experience.

Preferred Qualifications:

• Ability to maintain professionalism in a team environment.
• Ability to lift boxes of merchandise.
• Observant; strong attention to detail.
• Clear, concise communication and organizational skills.
• Desire to learn and grow professionally.
• Desire to make contributions and offer insights that lead to the growth and success of the business by data-driven decision making.
• Strong interpersonal skills.

Continued employment is contingent upon satisfactorily completing a criminal history records check (or other applicable security clearance) and a pre-employment drug-test (pre-identified position only).

Additional information

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated using a structured interview process.

Benefits

Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

Required documents

Required Documents

Help

Resume

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

Help

Qualified candidates please submit your resume online by following the instructions in this link.

Agency contact information

CAO Human Resources

Phone 202-225-2926 Address CAO

441 2nd St

Washington, DC 20515

Next steps

Qualified Candidates will be contacted directly.

Fair and transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Criminal history inquiries Equal Employment Opportunity (EEO) Policy

Financial suitability New employee probationary period

Privacy Act Reasonable accommodation policy

Selective Service Signature and false statements

Social security number request

Required Documents

Help

Resume

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

Help

Qualified candidates please submit your resume online by following the instructions in this link.

Expand Hide how to apply

Agency contact information

CAO Human Resources

Phone 202-225-2926 Address CAO

441 2nd St

Washington, DC 20515

Next steps

Qualified Candidates will be contacted directly.

Expand Hide next steps

Fair and transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Criminal history inquiries Equal Employment Opportunity (EEO) Policy

Financial suitability New employee probationary period

Privacy Act Reasonable accommodation policy

Selective Service Signature and false statements

Social security number request

House of Representatives

Agency contact information

CAO Human Resources

Phone 202-225-2926 Address CAO

441 2nd St

Washington, DC 20515

Visit our careers page

Learn more about what its like to work at House of Representatives, what the agency does, and about the types of careers this agency offers.

https://cao.house.gov

Summary

The Office of the Chief Administrative Officer (CAO) provides operations support services and business solutions to the community of 10,000 House Members, Officers and staff.

Learn more about this agency

Overview

Help

Accepting applications

Location

1 vacancy in the following location:

Washington, DC

1 vacancy

No matching locations found.

Work site options

Telework eligible No Relocation expenses reimbursed NoRelocation Description Salary $36,834 - $36,834 per year Pay scale & grade

HS 1

Promotion potential 1

Learn more about pay scale and grade

Pay scale and grade determines the salary of the job.

Work schedule Full-time Travel Required Not required - Not required.

Appointment type Permanent

Occupations and job series

• 0099 General Student Trainee

Supervisory status No Federal service type This job is in the Excepted Service

Drug test No Security clearance Not Required

Announcement number req5771 Control number 892319300

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