Retiree Benefits Member Support Representative
Remote - 100% Travel
Pay Rate - $30/HR with 2 weeks PTO and contribution towards healthcare
W2 ContractPosition Overview
We are seeking a
Retiree Benefits Member Support Representative to travel to various locations across the country and provide in-person support to retirees. This individual will represent our company at meetings and events, helping members understand their
benefit coverage, billing questions, and claims-related concerns.
Key Responsibilities
- Travel to member meetings and events at various locations across the country.
- Assist retirees with questions related to benefit coverage, billing, and claims.
- Provide knowledgeable support across Trust retiree benefit plans, including MAPPO, TCN, ECP, BCN, BCNA, and MOTN MAPPO.
- Direct claims issues and escalations to the appropriate team or contact for resolution.
- Professionally represent company during retiree meetings, presentations, and events.
- Present benefit information and answer member questions in a clear, easy-to-understand manner.
- Provide strong customer service and guidance to retirees during meetings.
- Assist with transporting materials and preparing informational resources for events.
- Set up tables, displays, and promotional materials prior to meetings.
- Ensure materials are organized and events are prepared to begin on time.
Required Qualifications
- Knowledge of Trust retiree benefits, including MAPPO, TCN, ECP, BCN, BCNA, and MOTN MAPPO.
- Experience answering billing and benefit coverage questions.
- Ability to identify claims issues and route escalations appropriately.
- Strong customer service and member support skills.
- Comfortable presenting information and speaking in front of groups.
- Professional communication and interpersonal skills.
- Strong organizational and time management skills.
- Ability and willingness to travel regularly throughout the country.
Preferred Qualifications
- Previous experience supporting retirees or health plan members.
- Experience coordinating meetings, events, or informational sessions.
- Experience setting up informational booths, tables, displays, or meeting materials.
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