Benefits:- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
We are seeking a
Return and Refurbishment Manager to join our team.
You will share responsibilities in warehouse operations to ensure return processing and refurbishment efforts run smoothly and efficiently in a safe manner. Management of a small team is expected as well as being the liaison for the on-site contractors in the returns room.
A successful candidate will be organized, efficient with their time, and take ownership of the area and processes.
Good communication (both written and oral) and collaborative skills are a critical skill in this role.
Main Duties
• Ensure B2B and B2C returns are audited and credited within the stated deadline.
• Accurately inspect and confirm contents of returned items and log all discrepancies digitally.
• Responsible for all inventory associated with return room.
• Take ownership of all tickets / requests raised
• Daily reporting of forecasted targets with management
• Management and oversight of two full-time staff
• Monthly invoicing of completed work
• Management of associated costs of the returns room
• Executing inventory is organized and prepared accurately and timely.
• Creation of SLAs, both written and recorded of new and existing processes
• Coordination with warehouse and operations
• Ensuring the 3rd party contractors are compliant with requests and practices and act as the liaison for them.
• Adhere to all health and safety guidelines
• Attention to detail is required
• Must be available on weekends as needed
Key Attributes and Skills
• Excellent verbal and written communications skills
• 1-2 years’ previous experience in a warehouse management role
• Outside the box thinking is required to handle unique, multi-faceted problems.
• Strong Microsoft Suite experience and capability.
• Excellent organizational skills
• Critical thinking capability
• Ability to prioritize without routine oversight and direction
• Team first attitude
• Ability to delegate and hold others accountable
Previous management experience is strongly preferred.
This role is salary plus quarterly bonus.