Returns Coordinator

Description

What You’ll do:        

• Process and log customer returns and RMAs within the OMS system, managing the entire return process from the product’s return to the company. 
• Evaluate returned products and collaborate with vendors and internal teams to determine appropriate solutions. 
• Deliver high-quality, organized, and timely work, achieving exceptional results even when faced with unforeseen challenges.
• Proactively recommend and assist with implementing continuous improvement initiatives and communicating effectively between the stock room and sourcing department. 
• Oversee the organization and maintenance of the Rejected Goods area and mystery shelf, ensuring both spaces remain neat, organized, and efficiently managed.
• Communicate with the Sourcing Team regarding overflow to ensure proper handling, resolution, and disposition of goods.

• A team player enjoys solving problems and implementing solutions. 
• A lifelong learner with a passion for continuous improvement. 
• Have excellent communication and interpersonal skills through verbal and electronic form.
• High standards of professional ethics and business conduct.
• Requires a positive attitude, high level of energy, strong sense of urgency and attentiveness to detail.

• High School diploma or equivalent.
• Two years of experience in a related field working with customers and/or order fulfillment.
• One year of experience in Original Equipment Manufacturing (OEM) part sales support.
• 1-2 years of ERP experience - PeopleSoft preferred.

• Healthy work/life balance
• Cross-training, ongoing skill development, and continuing education assistance
• A robust benefits package with great health, dental, vision, and life insurance, and employee referral bonuses
• Ample paid time off (PTO)
• Retirement savings (401k) opportunities
• Matching gifts on charitable contributions 

Pay Range: The compensation range below reflects a good faith estimate of starting base pay for full-time employment at the time of posting. The pay range may be higher or lower based on geographic location, and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, and certifications.

 $28.00 - $33.00 per hour

Provisur is a proud Equal Opportunity Employer (EOE) and provides an environment of diversity, equality, and inclusion (DEI) to all employees and applicants, regardless of a person’s age, race, color, physical or mental disability, genetic information, gender, gender identity or expression, marital status, medical condition, ancestry, military or veteran status, national origin, religion, religious creed, sex, sexual orientation, or any other protected status under federal, state, or local law.