Job Summary: The Returns Technician plays a key role in Metron's commitment to customer satisfaction and product quality. This position is responsible for the end-to-end handling of customer returns, from Return Material Authorization (RMA) intake through receiving, inspection, testing, and final disposition of returned products. The Returns Technician collaborates closely with customer service, sales, quality, engineering, and logistics teams to resolve return issues quickly, identify failure trends in field returns, and feed findings back into corrective actions that improve Metron’s products and processes.
Company Overview: Metron is a leading provider of AI-enabled smart water management solutions. We provide the hardware and "WaterScope" software required to monitor water usage, identify costly leaks, and transform how public utilities and real estate sectors manage their most precious resource. Join us in our mission to save billions of gallons of water through ingenuity and dedication.
Key Responsibilities
- Manage daily Return Material Authorization (RMA) requests from authorization through closure; receive, log, and verify returned products against RMA documentation, including part numbers, quantities, serial numbers, and lot/date codes.
- Inspect returned units for physical damage, shipping damage, tampering, and workmanship defects, documenting condition with notes and photos.
- Perform functional testing and troubleshooting of returned meters, communication modules, and electronic assemblies using test fixtures and standard bench equipment; conduct preliminary Failure Analysis (FA), documenting findings and escalating failure trends to Quality and Engineering.
- Determine and execute disposition of returned materials (return to stock, repair/rework, replace, scrap, return-to-supplier) in coordination with Quality and Supply Chain; perform minor repair, rework, and refurbishment in accordance with work instructions and quality standards.
- Coordinate replacements, exchanges, and credits with customer service, sales, and finance; resolve issues of loss, damage, or discrepancy with carriers, suppliers, and manufacturers; build product replacement orders per work instructions.
- Maintain accurate RMA records in the ERP/QMS system; monitor backlog and turnaround times to maximize the customer experience; prepare RMA reports and trend data including return rates, failure modes, and turnaround time.
- Follow ESD handling procedures when handling returned electronic products; support 5S initiatives and maintain an organized, audit-ready returns area.
- Document and maintain returns procedures and work instructions; participate in continuous improvement projects and corrective/preventive action (CAPA) activities.
- Contributes to team effort by accomplishing related results as needed.
Minimum Qualifications
- High school diploma or GED required; associate degree or technical certification in electronics, manufacturing, or a related field preferred.
- 1–3 years of experience in an RMA/returns, repair, customer service, or electronics manufacturing role.
- Customer-first mindset with strong interpersonal skills and composure when handling dissatisfied customers; familiarity with reverse logistics and the order-to-delivery process
- Ability to read assembly drawings, BOMs, test procedures, and work instructions; basic electronics troubleshooting skills with hands-on comfort using multimeters, power supplies, and test fixtures
- Understanding of quality concepts (non-conforming material control, root cause analysis); IPC-A-610 and ESD experience a plus
- Strong attention to detail; able to prioritize and manage a backlog to meet turnaround targets; experience with ERP, QMS, or CRM systems a plus
- Clear communicator, self-motivated, and adaptable in a fast-paced environment; able to work both independently and as part of a team
- IPC-A-610 CIS (Certified IPC Specialist) preferred; IPC-7711/7721 certification is a plus
- Experience testing or troubleshooting electronic products preferred.
Additional Information
- Location: Louisville, CO
- Employment Type: Full-time, 40+ hours a week
- Shift:Typical daytime hours; may vary based on project needs
Salary and Benefits
- Base Salary or Range: $22.00 to $31.00 hourly
- Summary of Benefits: Competitive package including Medical, Dental, and Vision plans; 401(k) with company match; and Paid Time Off (PTO)
Equal Opportunity Employer It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information.
How to ApplyIf this sounds like a good match for your skills and interests, please apply using the form below. Please attach your resume to your application.
Close Date: This position is expected to remain open until November 16, 2026