Revenue Reconciliation Analyst

Pay Range: $41.95hr - $46.95hr

Job Overview:

The Revenue Reconciliation Analyst is responsible for revenue reconciliation account management for customers, including investigation, analysis, and timely resolution of customer deductions and claims. The candidate will provide superior customer service by building collaborative relationships with external customers and internal business partners while gaining in-depth knowledge of customer business practices and internal policies/requirements. The role partners with accounts, reverse distribution, logistics, sales, finance, and other key stakeholders on complex issue analysis and development of customer-specific action plans. The candidate will lead initiatives to minimize deductions and implement process improvements that lead to achievement of organizational and individual account goals, utilizing process excellence tools and technology to identify account revenue trends. Additional duties include utilizing Microsoft applications (such as Excel, PowerPoint, and Word) and business applications such as SAP, Business Warehouse, and Comet, while preparing and effectively presenting information across organizational levels in compliance with all company, local, state, and federal regulations including FDA and DEA guidelines.

BASE BUSINESS:

• Proactively manage deductions/disputes to meet metrics and goals through integration with logistics, sales, and finance partners.
• Manage all debit and credit transactions; follow documented processes and procedures, ensuring that all compliance standards and approvals are met.
• Maintain customer accounts according to set department policies and procedures.
• Develop competency in all Microsoft applications (such as Excel, PowerPoint, and Word) as well as business applications including SAP and Business Warehouse.
• Manage and direct requests and inquiries from internal and external business partners.
• Learn and utilize new technology to drive root cause analysis and problem resolution relating to individual/team metrics.
• Key Performance Indicators for this role include outstanding deduction dollars, aged deductions, and timely case closure for delivery service issues.
• Maintain customer accounts according to best practices, audit controls, national policies, and SOPs.
• Assist in internal/external audits and keeping the organization audit-ready, which may include gathering data for audit requests or direct interaction with auditors.
• Complete other related revenue management activities as assigned.
• Prepare and effectively present information in various settings and across organizational levels.

REVENUE PROJECTS/Initiatives:

• Identify and implement innovative solutions through analytics and various project management methodologies.
• Drive process improvements that impact deduction management and dashboard measures.
• Participate in and lead customer-specific initiatives.
• Complete other process and project activities as assigned.

TEAM & INDIVIDUAL Accountabilities:

• Serve as a subject matter expert within the functional area with end-to-end responsibility for the account portfolio.
• Participate in and lead team meetings and decision-making.
• Responsible for completing all assigned compliance training requirements.
• Complete other performance management activities as assigned.

Requirements:

• College degree required with a BA/BS in Finance, Accounting, Supply Chain, or Business preferred.
• 2+ years of career experience required.
• Experience working in a highly matrixed, global organization is critical for success.

Other skills required:

• Demonstrated strong interpersonal and communication skills.
• Excellent organizational, time management, and follow-up skills.
• Proficiency level with MS Office Suite including Excel vLookups and pivot tables.
• Strong collaboration skills and ability to influence without authority.
• Demonstrated analytical and problem-solving experience.
• Ability to manage multiple priorities and work independently.

Other skills preferred:

• Experience in Customer Service, Accounts Receivable, or Supply Chain related fields of Order Management, Reverse Distribution/Logistics, and/or Distribution.
• LEAN/SIX SIGMA / APICS training, certification, or equivalent experience.
• Working knowledge of SAP and/or Business Workplace (BW).
• Knowledge of SOX, GCC, and/or GMP requirements.
• Finance knowledge and/or work experience preferred in any of the following areas: accounts receivable, deduction management, or collections.