Revenue Support Specialist

• The position supports accounts receivable collections, financial records organization, reporting, process documentation, and special projects.
• Responsibilities include improving the organization and accessibility of financial records, coordinating collection activities, analyzing outstanding receivables, and identifying opportunities to strengthen operational efficiency, internal controls, and financial reporting.

Essential Functions and Duties:

• Organize and standardize financial records and documentation across District business units to improve accessibility, consistency, and audit readiness.
• Develop and implement standardized folder structures, file naming conventions, and documentation practices organized by revenue stream, business unit, and reporting system.
• Coordinate the cleanup, reorganization, and migration of financial records, ensuring appropriate documentation is maintained and accessible for financial reporting, reconciliations, internal controls, and audits.
• Support revenue management initiatives, process improvements, and special projects in coordination with internal departments.
• Review accounts receivable aging reports and collection data to identify delinquent accounts, trends, unresolved issues, and potential financial exposure.
• Prepare collection status reports, summaries, and recommendations for management, including prioritization of collection efforts, escalation of outstanding accounts, and identification of billing corrections.
• Coordinate with Accounting, Real Estate, Fare Programs, and other internal departments to resolve billing discrepancies, payment issues, and documentation deficiencies.
• Perform other duties as assigned.

Minimum Qualifications:

• Sufficient education, training, and experience to demonstrate the knowledge and ability to successfully perform the essential functions of the position.

Development of the required knowledge and abilities is typically obtained through but not limited to:

• Associate's Degree
• Four years' experience working in accounting, accounts receivable, collections, financial administration or business operations.
• Proficiency with Microsoft Office applications, particularly Excel
• Experience using electronic document management systems.
• Experience with an ERP software.