RFID Store Design/Operations Engineer, RFID Program Management

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

Amazon Just Walk Out (JWO) is changing the world of retail shopping with new technology solutions that provide shoppers with a better in-store experience and gets them back to the action sooner, and provides retailers more throughput and better analytics, allowing them to run their stores more efficiently. JWO launched its first RFID- technology in 2024 and the business has been growing rapidly across sports stadiums, pop-up sporting events, and concert tours.

JWO's RFID technologies really change the way stores operate both in-store and back-of-house. Customers need help adapting their infrastructure, tools, and operations to maximize the value they can extract from JWO's RFID technologies. The RFID Program Management Team seeks an innovative, solutions-oriented, and process-minded engineer to lead a program that works directly with customers, and between product, engineering, and operations teams, to define optimal end-to-end RFID solutions that meet a customer's unique in-store and back-of-house needs.

To be successful in this role you will need to be able to quickly learn the business and operational demands of our customers across different business verticals, and reliably define the right complement of RFID-based solutions that deliver demonstrable customer value. You will work directly between sales and implementation teams to define, adhere to, and enforce store launch processes that quickly gather customer requirements and transform them into implementable RFID solutions that can be deployed quickly. You will be challenged; you will learn; you will work on high-impact & high-visibility projects; you will grow.

Key job responsibilities

• Understand the business/operational needs and challenges of JWO's RFID customers, across our current verticals
• Stay current on the features and benefits of JWO's latest RFID products and tools, as well as their constraints and limitations
• Provide RFID customers the right (in-store and back-of-house) RFID solution the first time, proven with quantitative before/after data
• Adhere to, enforce, and improve our store configuration and launch process, in partnership with sales and implementation teams
• Identify any gaps in JWO's RFID product offering and escalate them to our product team for short-term mitigations and long-term solutions
• Present customer learnings, process improvements, program updates, and strategic roadmaps to senior leadership on a regular basis using strong written and verbal communication skills.
• 25% expected travel based on business needs

About the team

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn"t followed a traditional path, or includes alternative experiences, don"t let it stop you from applying.

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