Rider Operator Shift Supervisor

8 days ago

Job Description

Our client, a AV Manufacturing company, is looking for a Rider Operator Shift Supervisor for their Foster City, CA location.

Responsibilities:

Uphold a safety-centric, inclusive, and open-communication culture.
Complete all assigned administrative tasks
Support operators in day-to-day operations during live calls with riders or during asynchronous support.
Support testing missions.
Share best practices in real time with operators.
Escalate service issues and operational areas of improvement to client Leadership
Become a subject matter expert on all of client's proprietary software related to Rider Operations
Motivate and mentor peers to execute and deliver to client high standards.
Act as a key player by regularly supporting day to day operations as a Rider Operator
Act as first point of contact to support escalations that may come from, but not limited to Emergency Services, customer complaints, and service reports.

Requirements:

2 years of Customer Service Experience as a leader or similar experience.
12 months of experience with clients as an employee or contractor in a Rider Operations role.
Experience working in a high-level collaborative environment and promoting a teamwork mentality
Proven ability to problem solves and improve operational efficiency
Proactive mindset and resourcefulness
Strong written and verbal communication skills to coordinate with customers, team members and management to explain technical issues
Able to manage ambiguity and remain customer focused to ensure our riders and teams are supported in a timely manner
2+ years of autonomous vehicle industry or operations experience.
Experience as an Instructor or Lead within an operations team, or equivalent management or leadership experience.
Experience in leading or managing a highly cross functional team
Department:
Fleet Operations
Business unit:
RiderOps and TeleOps

Why Should You Apply?

Why Should You Apply?

Location	Foster City, CA
Salary	$16.90–$37 Per Hour

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