Founded in 1963 by Don Fessler & George Bowman, Fessler & Bowman, Inc. has grown from a residential flatwork & basement wall contractor to a top 100 Commercial Concrete Contractor recognized across the nation. Keeping customer satisfaction as our fundamental core value has allowed Fessler & Bowman, Inc. to prosper for more than six decades.
Our Culture & Philosophy:
Fessler & Bowman is a fast-paced and culture-focused industry leader in specialty concrete and civil earthwork. When we talk about culture at F&B, it is not just a plaque hanging in our lobby. Our values are our driving force and have allowed us to build a phenomenal team delivering best in class products to our customers.
- Open & Constructive
- Take Pride in Our Product
- Relentless Commitment
- Care About Our Customers
- Team Success
Summary:
The Risk & Claims Manager is the person who ensures that every F&B team member with an active workers' compensation claim or a work restriction is managed with care, consistency, and the discipline that protects both the individual and the organization. Every injured team member who has a clear point of contact throughout their claim, every modified duty placement that gets a crew member back to contributing before full medical release, every claim that closes at the right outcome because someone was actively managing it from day one - this role is accountable for those outcomes. The descriptions below are representative of, but not limited to, the duties and responsibilities for this position.
Key Roles of the Risk & Claims Manager:
Active Claim Management & Team Member Advocacy
Manages all active workers' compensation claims from intake through closure.
- Serves as the primary point of contact for injured team members - ensures they understand the claims process, have access to appropriate medical care, and are treated with the dignity F&B's values require.
- Monitors claim status, treatment progress, and work status updates; communicates proactively with injured team members throughout their recovery rather than waiting for them to initiate contact.
- An injured team member who feels uninformed or unsupported is not an acceptable outcome regardless of the financial status of the claim.
Return-to-Work & Modified Duty Coordination
Leads F&B's return-to-work program with disciplined placement discipline.
- Identifies modified duty opportunities for team members with work restrictions; coordinates placement with field supervisors and operational leaders and communicates restriction parameters clearly to all parties.
- Develops and maintains modified duty job offerings across F&B's operational functions; follows up regularly to ensure placements are working and restrictions are being honored.
- A team member who is medically able to perform modified duty and is sitting at home is a return-to-work failure - this role closes that gap proactively.
Work Restriction & Accommodation Tracking
Maintains accurate, current records of all team members with active work restrictions.
- Tracks restriction parameters, expiration dates, treating physician instructions, and accommodation status across all regions; communicates restriction changes to supervisors and HR promptly when medical status updates are received.
- Coordinates with HR on ADA and FMLA intersections with workers' compensation leaves.
- A supervisor who allows a restricted team member to perform work outside their restriction because this role did not communicate a change is a documentation and communication failure.
Claims Documentation & Carrier Coordination
Maintains complete and accurate claim files and coordinates with carriers and TPAs.
- Ensures incident reports, medical records, treatment authorizations, work status notes, and correspondence are organized and current in the claims management system.
- Coordinates with the workers' compensation carrier or TPA on claim status, treatment authorizations, medical management, and adjuster communications.
- Provides the Director of Risk Management with regular claim status summaries, emerging exposure flags, and documentation needed for reserve reviews and carrier meetings.
Incident Response Coordination
Coordinates F&B's response to workplace injuries from the moment of report.
- Ensures the incident is documented accurately, the injured team member accesses appropriate medical care promptly, and the workers' compensation carrier is notified within required timeframes.
- Partners with the Safety team on incident investigation so the cause of injury informs both the claim and the prevention response.
- First-report-of-injury quality sets the trajectory of every claim - this role ensures that trajectory starts well.
Leave & Absence Coordination
Coordinates workers' compensation leave with HR-administered leave programs.
- Ensures FMLA is designated concurrently when applicable; communicates leave status and return dates to HR and payroll; flags situations where leave intersection requires HR or legal guidance.
- Maintains clear records of leave periods, return-to-work dates, and accommodation status; ensures payroll has accurate information on leave pay status for workers' compensation benefit coordination.
Supervisor & Field Leadership Support
Serves as the primary resource for field supervisors managing team members with active claims or restrictions.
- Provides clear, timely guidance on what a restricted team member can and cannot do, how to document accommodation compliance, and how to respond when a team member's condition changes.
- Builds the operational awareness among field leaders that early reporting, modified duty engagement, and consistent communication produce better outcomes for team members and for F&B.
Program Reporting & Director Support
Provides the Director of Risk Management with regular reporting on the active claims portfolio.
- Delivers active claim counts, claim status summaries, return-to-work metrics, restricted team member population data, and emerging trends requiring Director attention.
- Supports the Director's carrier meetings, reserve reviews, and program stewardship activities with accurate, organized claim data.
- Identifies patterns in claim frequency, duration, or injury type that suggest operational or safety interventions and escalates them to the Director and Safety team.
Education, Experience & Qualifications:
- 5+ years of workers' compensation claims management experience with active caseload across multiple states
- Demonstrated return-to-work and modified duty program coordination in a field-intensive environment;
- Working knowledge of the FMLA, ADA, and workers' compensation intersection
- Advanced experience with WC carrier or TPA coordination including treatment authorization and adjuster communication
- Advanced proficiency with claims management systems and case file documentation standards
- Ability to communicate clearly and compassionately with injured team members while maintaining documentation discipline.
- Strong knowledge of employment laws, compensation structures, and benefits administration.
- Bilingual (Spanish-speaking) preferred.
Travel:
Travel is required for this position- this could include but is not limited to professional development and regional office visits. F&B will compensate for travel when applicable.
Work Environment:
As a Risk & Claims Manager, you will be subject to various work environments. These environments include office and field settings. Team Member must be comfortable with sitting for an extended period.
Benefits:
Fessler & Bowman is proud to provide eligible Team Members with the following benefits:
- Medical, dental and vision insurance
- 401k with company contributions
- Paid Holidays and Paid Time Off
Recruitment Process:
The recruitment process will include a phone screen, in-person meeting, and a pre-employment background check and drug test.
Fessler & Bowman is an Equal Opportunity Employer