Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Signing bonus
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Dental insurance
• Tuition assistance

Risk Management Coordinator

Department: Quality Research & Compliance
Location: Northampton, MA or Main Business Office
Employment: Full-Time
Schedule: Monday–Friday, 9a–5p
Annual Salary: $65,000–$90,000, based on education and experience

SUMMARY
ServiceNet is seeking a Risk Management Coordinator to help create safer services and workplaces through incident review, risk prevention, health and safety, and emergency preparedness.
Reporting to the Chief Quality Officer, you’ll coordinate risk management efforts across ServiceNet. You’ll work closely with Quality & Compliance Business Partners, the Property Department, and program leaders to identify concerns, investigate incidents, and turn findings into practical improvements.

ABOUT THE ROLE
Review Incidents & Coordinate Investigations

• Review significant incidents, identify reporting gaps, and analyze trends to strengthen prevention
• Conduct or coordinate assigned investigations, document findings, and support root cause analysis and follow-up

Strengthen Health, Safety & Emergency Preparedness

• Coordinate property inspections, environmental audits, and insurance company site surveys
• Track recommendations and corrective actions through completion
• Coordinate emergency drills and plan reviews for administrative buildings and monitor preparedness across service areas

Support Risk Prevention & Compliance

• Help develop and monitor ServiceNet’s Risk Management Plan
• Participate in insurer meetings to identify risks and prevention strategies
• Maintain risk and safety documentation, support accreditation readiness, and prepare reports for leadership

Promote Learning & Collaboration

• Lead or co-lead the Health & Safety Committee
• Provide safety education and share lessons learned with staff and program leaders
• Work across departments to strengthen safety practices and prevent future incidents

MINIMUM REQUIREMENTS

• Bachelor’s degree in public health, safety management, risk management, human services, social work, or a related field
• At least five years of progressive experience in risk management or safety within human services, healthcare, or a related field
• Familiarity with CARF, DDS, DMH, and OSHA requirements
• Experience with incident analysis, safety systems, and loss prevention
• Strong organizational, analytical, and communication skills
• Ability to maintain clear records, manage multiple priorities, and follow action items through completion
• Ability to build collaborative relationships and coordinate work across departments
• Sound judgment and commitment to confidentiality, professionalism, and accountability
• Master’s degree or equivalent experience preferred
  
  

PERKS & BENEFITS
Paid Time Off

• Starting at 2 weeks paid vacation
• 12 sick days
• 12 holidays + 1 floating holiday
• 3 personal days

Health & Financial Benefits:

• Health and dental insurance
• 403(b) retirement plan with employer match
• Employer-paid life and disability insurance
• Employee Assistance Program

Education & Professional Growth:

• Tuition remission
• PSLF eligibility
• Continuing education and development opportunities

ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.