Risk Operations Analyst

Job Summary: As a Risk Operations Analyst, you will review new and existing accounts for potentially fraudulent activity while ensuring compliance with risk and regulatory requirements. Your role includes verifying the accuracy and authenticity of customer-provided information, documents, and identification through reliable sources and verification processes, all while maintaining strong customer relationships.
Qualifications:

• 1-3 years of fraud and risk investigation experience, preferably in e-commerce, payments, or financial services.
• Strong analytical and investigative skills.
• A high standard for accuracy and completeness in case notes, customer due diligence, and fraud investigations.
• Excellent communication skills to interact effectively with customers during suspicious activity reviews.
• Strong organizational and time management skills, with the ability to prioritize multiple tasks and meet deadlines.
• Adaptability to new processes and proficiency in following standard operating procedures.
• Exceptional problem-solving skills.
• Ability to thrive in a fast-paced environment.
• Independent decision-making skills with confidence in justifying actions.

Expected Outcomes:

• Conduct KYC due diligence and fraud reviews to assess new customer accounts for risk exposure.
• Contact customers regarding missing documentation or clarification of verification documents.
• Review and analyze newly onboarded accounts and documentation within established SLAs.
• Identify red flags and make sound judgment calls with minimal supervision.
• Research, analyze, and highlight trends related to risk management.

Additional Details:

• Candidates must be local to Draper, UT or San Jose, CA headquarters.
• Must be available to work Monday-Friday, 8 AM - 5 PM PST.
• Initial 6-month assignment, with potential for extension based on business needs and performance.

Must-Have Requirements:

• 1-3 years of fraud and risk investigation experience, preferably in e-commerce, payments, or financial services.
• Proven experience in reviewing accounts for fraudulent activity while adhering to risk and compliance requirements.