The Relationship Manager (RM) Group Director is responsible for managing and expanding both own portfolio of client relationships and the assigned team portfolio, driving sustainable business growth while delivering exceptional client service. This individual serves as a strategic relationship leader, fostering long-term partnerships with clients and referral sources, identifying opportunities to deepen relationships, and ensuring a high level of client satisfaction through a thorough understanding of client needs and proactive engagement.
In addition to direct business development responsibilities, the RM Group Director provides leadership, oversight, and mentorship to a team of Relationship Managers. The role includes responsibility for maintaining sound credit quality and risk management practices, overseeing portfolio performance, and ensuring that banking solutions are appropriately aligned with clients' financial objectives and risk profiles.
Working closely with the Division Head, the RM Group Director is accountable for achieving quarterly and annual business objectives, originating new business opportunities, and enhancing the overall performance and productivity of the assigned team. The position also encompasses talent development and people management responsibilities, including coaching, performance management, employee engagement, succession planning, and the resolution of personnel matters. Through effective leadership and strategic execution, the RM Group Director plays a critical role in advancing the Division's business goals while fostering a collaborative, high-performing, and client-centric culture.
- Manage and expand a designated portfolio of client relationships, delivering exceptional client service while identifying opportunities to deepen relationships and increase profitability.
- Lead, coach, and supervise a team of Relationship Managers (RMs) in acquiring new client relationships, retaining existing relationships, and growing both loan and deposit portfolios.
- Oversee the team's loan and deposit portfolio to ensure sound credit quality, prudent risk management, and adherence to the Bank's credit and compliance policies.
- Monitor, analyze, and respond to significant changes in clients' financial condition, business performance, or risk profile, and proactively engage clients to identify appropriate banking solutions.
- Drive the achievement of quarterly and annual business objectives, including loan growth, deposit growth, fee income generation, and overall portfolio profitability.
- Establish clear performance expectations and business goals for each RM, and provide ongoing coaching, guidance, and accountability to support goal attainment.
- Allocate and manage customer relationship assignments within the team to ensure optimal client coverage, service quality, and effective portfolio management.
- Regularly review team performance, pipeline activity, and portfolio progress, providing strategic direction and support to maximize business results.
- Develop and execute business development strategies to generate new client relationships, expand referral networks, and increase the Division's market presence.
- Maintain regular communication with the Division Head regarding portfolio performance, business development activities, team productivity, credit matters, and emerging risks.
- Partner with the Division Head in the execution of strategic initiatives and the achievement of the Japanese Banking Division's overall business objectives.
- Lead workforce planning and team management activities, including recruitment, performance management, succession planning, team engagement, and talent development.
- Provide ongoing training, coaching, and mentorship to assigned team of Relationship Managers, fostering professional growth and enhancing sales, credit, and relationship management capabilities.
- Promote a culture of collaboration, accountability, compliance, and client-centric service throughout the team.
- Maintain current knowledge of industry trends, economic developments, competitive market conditions, regulatory changes, and banking products to identify opportunities and mitigate risks.
- Represent the Bank at industry, community, and client events to strengthen market visibility and develop strategic business relationships.
- Serve as a role model and culture carrier for the Japanese Banking Division by fostering teamwork, inclusion, professional excellence, and adherence to the Bank's core values and risk management standards.
Job Qualifications/Requirements
Education/Credentials
- Bachelor's Degree, or equivalent work experience.
Prior Experience
- 15+ years of experience in commercial lending, business development and portfolio management.
- 10+ years of management or supervisory experience.
Technical Skills
- Prioritizing customer satisfaction and understanding their needs is key.
- Proficiency in understanding core bank products and services
- Excellent organization skills and ability to handle and prioritize multiple tasks.
- Detailed knowledge of banking regulations and laws; compliance documentation, and reporting requirements.
- Thorough knowledge of bank's credit policy & procedure and underwriting guidelines.
- Excellent interpersonal, written, and verbal communication and presentation skills.
- Present a professional image in dealing with customers, interdepartmental and external representatives.
The salary range for this full-time position is $200,000 - $225,000 annually + bonus + benefits
Salary ranges are determined based on qualifications, level, and location.
Exact compensation may vary based on your skills and experience.
Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.