Description
We are seeking a detail-oriented and analytical RMA (Return Merchandise Authorization) Technician to support our hardware returns, troubleshooting, and failure analysis processes.
The ideal candidate will have hands-on experience with computer hardware, strong troubleshooting abilities, and proficiency in Microsoft Excel. This position is responsible for evaluating returned products, identifying hardware failures, documenting findings, analyzing return data, and helping identify recurring product issues.
The RMA Technician will work closely with Engineering, Quality, Manufacturing, and Technical Support teams to improve product reliability, reduce unnecessary returns, and support continuous improvement initiatives.
Key Responsibilities
Hardware Testing & Diagnostics
- Inspect, test, and diagnose returned computer hardware and components.
- Diagnose hardware failures involving motherboards, processors, memory, storage devices, power supplies, and related components.
- Perform functional testing to determine whether returned products meet established specifications.
- Identify and document potential root causes of hardware failures.
Data Analysis & Excel Reporting
- Use Microsoft Excel regularly to track, organize, and analyze RMA data.
- Maintain spreadsheets documenting product failures, test results, and disposition decisions.
- Prepare weekly and monthly reports summarizing RMA activity and failure trends.
- Create charts and summaries to communicate findings to Engineering and Quality teams.
RMA Processing & Inventory Management
- Receive, identify, and process returned products according to established RMA procedures.
- Determine appropriate product disposition, including repair, refurbishment, return to supplier, or scrap.
- Accurately track returned products, recover reusable parts, and safely store electronic components following ESD-safe procedures.
Skills, Knowledge & Expertise
- High school diploma or equivalent.
- 1–3 years of experience working with computer hardware, electronics, IT repair, or technical troubleshooting.
- Working knowledge of computer hardware components, including motherboards, CPUs, RAM, SSDs, and power supplies.
- Ability to diagnose and troubleshoot hardware-related problems.
- Proficiency in Microsoft Excel, including formulas, sorting, filtering, and basic data analysis.
Preferred Qualifications
- Associate degree or technical certification in Electronics, Computer Technology, Information Technology, or a related field.
- CompTIA A+ certification or equivalent technical experience.
- Familiarity with BIOS settings, firmware updates, and operating system installation.
- Intermediate Excel skills, including pivot tables, VLOOKUP/XLOOKUP, COUNTIF, and chart creation.
Why Work for Us?
Innovation drives our vibe, but purpose drives our mission. You will work on essential systems that protect the health, safety, and welfare of people and property worldwide. At Brivo, your voice is heard, your talent is respected, and your contributions have a global impact.
- The Brivo Experience: We thrive on in-person collaboration and a "one-team" atmosphere. We embrace our international presence, leveraging diverse ideas and backgrounds to improve our culture and our products. To keep our global teams connected and inspired, we provide a premium onsite experience featuring communal meals, recurring social events, and fully stocked workspaces—ensuring you have everything you need to stay focused while building the future of security.
- Total Rewards: We support our people with competitive medical, vision, and dental plans (including company-offset premiums), a 401k with company match, and a Paid Time Off (PTO) policy that empowers you to take the time you need to maintain a healthy work-life balance.
Individual compensation packages are based on job-related skills, experience, qualifications, work location, training, and market conditions. In addition, Brivonians enjoy a robust benefits and perks package tailored to their work location.