RN Nurse Manager Ambulatory Clinic Operations

SUMMARY 

The RN Nurse Manager Clinic provides clinical and administrative leadership for assigned ambulatory clinics, locations, specialties, and service lines. The position is accountable for the quality and consistency of nursing practice, team member performance and competency, regulatory compliance, patient experience, operational effectiveness, and continuous improvement. Working in partnership with clinical and operational leaders, the Nurse Manager translates organizational priorities into reliable workflows and measurable outcomes that support safe, efficient, patient-centered care.

ESSENTIAL DUTIES 

The duties and responsibilities described below represent the essential functions of the job. Other duties or responsibilities may be assigned at the discretion of the immediate supervisor and/or leadership within the individual’s hierarchy.

• Provides clinical and administrative oversight for patient care and clinical-support activities performed by certified medical assistants and nurses across assigned ambulatory locations.

• Maintains accountability for the quality, safety, and consistency of certified medical assistant, nursing care and professional nursing practice within the assigned areas.

• Develops, implements, reviews, and maintains department-specific clinical guidelines, standards, workflows, and procedures in alignment with organizational policy and evidence-based practice.

• Ensures clinical team members practice within their authorized scope and at the highest appropriate level of licensure, certification, training, and competency.

• Establishes and monitors orientation, competency validation, education, and performance expectations for assigned team members; initiates corrective action when indicated and in accordance with organizational policies.

• Leads recruitment, selection, onboarding, coaching, performance evaluation, retention, and workforce planning for assigned personnel.

• Builds collaborative relationships with physicians, advanced practice providers, operational leaders, and other departments and service lines to support coordinated care and organizational priorities.

• Implements and monitors quality, safety, patient-experience, and operational-improvement initiatives; demonstrates results through defined metrics and quantifiable outcomes.

• Develops, maintains, analyzes, and communicates performance dashboards and operational reports; forecasts requirements, evaluates variances, identifies trends, and initiates corrective action.

• Collaborates with practice managers and directors to optimize patient flow, staffing, scheduling, clinical space utilization, and other resources to promote access, efficiency, and service excellence.

• Supports budget development and responsible expense management for assigned areas; identifies opportunities to improve clinical and operational efficiency.

• Ensures compliance with applicable federal and state laws, professional standards, accreditation requirements, and organizational policies and procedures.

• Collaborates and contributes to the planning and operational execution of service expansion and other strategic initiatives.

• Maintains professional competence through continuing education, professional literature, benchmarking, networking, and participation in relevant professional organizations.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The qualifications listed below are representative of the knowledge, skills, and/or abilities required for this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Required Education 

o Bachelor’s Degree

No Is additional required work experience, as described below, accepted in lieu of the required education according to the following definition: Trade/Vocational = 1 yr, Associate = 2 yrs, Bachelor = 4 yrs, Master = 5 yrs (experience not accepted in lieu of required HS/GED or Doctorate degrees)

Required Experience 

• Four (4) years of progressively responsible experience in a healthcare setting

• At least two (2) years in a lead or supervisory role.

Preferred Experience 

• Ambulatory care experience.

Licenses, Certifications and/or Registrations

Required Credential(s) – Condition of Hire

• Current, unrestricted Registered Nurse licensure in Virginia and North Carolina, as required for assigned operations.