RN Nurse Manager

POSITION SUMMARY: The Nurse Manager is responsible for coordinating the day-to-day functioning of his/her assigned practice(s). He/she uses strong organization and interpersonal skills to organize, develop, plan and implement various Health Center and/or department policies & procedures, goals and objectives necessary to provide quality patient care as well as efficient and safe operations. He/she is a Registered Nurse who is clinically competent and, at the same time, possesses the strong management and collaboration skills needed to be able to manage issues as they arise.

ESSENTIAL FUNCTIONS: Reasonable accommodations may be made to enable individuals with disabilities to perform the following essential functions.

1. Provides supervision (direct and indirect) and guidance to clinical staff including LPN's, RN's, Medical Assistants Unit Secretaries and Community Health Workers. Responsible for coordinating, directing and evaluating activities of the departments he/she is assigned to oversee.

2. Facilitates a two-way flow of communication between clinical staff and management.

3. Collaborates with Chief Clinical Operations Officer and Medical Directors to ensure that each department is running efficiently, effectively and providing the highest quality care to our patients.

4. Meets budget commitment for materials, supplies and staff by controlling expenses and overtime. Seeks alternative methods to achieve budget objectives.

5. Interprets Health Center policies & procedures, rules and regulations to assigned staff.

6. Responsible for performance evaluations, career development and mentoring of assigned staff. Seeks to use mistakes as learning opportunities and applies disciplinary action if/when needed.

7. Creates and maintains staff schedules to ensure optimum patient care while utilizing staff to the highest level of their abilities. Works to fill any scheduling gaps or unexpected absences

8. Reviews and edits staff timesheets and approves bi-weekly payroll and vacation requests.

9. Assesses staff's clinical skills through direct observation and oversight of annual training. Facilitates new hire orientation and ensures completion of annual competencies.

10. Organizes orientation of new nursing, medical unit secretary,community health workers and medical assistant personnel. Responds appropriately to facility acuity and activity by assisting to peers, patients, and staff as needed.

11. Monitors and orders immunizations/stock medications and confirms expiration dates on a consistent basis. Expired immunizations/stock medications will be disposed of as directed by facility procedures.

12. May perform the duties outlined in the Registered Nurse job description as department needs dictate:

• Obtains a nursing history utilizing the patient, family, medical record, professional staff, community agencies and other departments. Interview patients and families to gain ideas, feelings, and facts that help identify their needs and goals. Observe overt and covert signs and symptoms in a systematic way. Identify and record physical, social and psychosocial needs of the patient and family. Develop nursing assessment based on data collection.
• Responds appropriately in emergency patient care and related situations. Implement appropriate intervention based on an ongoing assessment of patients.
• Records and reports pertinent data on patient's electronic health record and to appropriate health team members. Evaluate data obtained in the nursing assessment in making knowledgeable interpretations. Differentiate nursing situation that require priority setting and respond accordingly. Recognize teaching and learning needs of patients and families. Coordinate teaching plan. Provides individual or group patient education and counseling.
• Serves as patient advocate. Defend and preserve the rights of patients pertaining to all aspects of their care, knowledge and privacy. • Administers immunizations and treatments. Performs diagnostic test as ordered by provider including, but not limited to: EKG's, Holter Monitors, hearing and vision tests and CLIA waived testing.
• Documents all ordered test in the Electronic health record and prepares test results for review by the provider. Notifies the patients of test results as directed by the provider. Provides any other follow through as directed by the provider and documents patient interaction in the electronic health record. Provides necessary documentation of patient encounter forms.
• Assists the provider with procedures as directed. Triage patient phone calls, assess and determine the need for immediate medical care based on urgency of problem. Process refills based on facility protocol.

REQUIRED KNOWLEDGE & SKILLS:

1. Be able to tactfully communicate with internal staff for purposes of assigning work duties, coaching; counseling and other duties as assigned by manager;

2. Display a positive attitude and lead by example;

3. Be resourceful and work with other management team members

4. Build trust with staff at all levels by following through on commitments, acting in an honest manner and keeping the Health Center and our patients' care at the center of focus.

5. Critical thinking and analytical skills to analyze data, identify meaningful information, and resolve problems.

6. Ability to work with, develop, and motivate multidisciplinary teams.

7. Strong orientation to patient care in accordance with the Health Center's values.

8. Ability to work with highly sensitive and confidential information, with appropriate discretion

REQUIRED EDUCATION & OTHER CREDENTIALS:

I. Education: Graduate of an accredited School of Nursing; Bachelor's degree strongly preferred.

II. Experience: Must possess a minimum of three (3) years' experience in a supervisory or team lead nursing role. Bilingual preferred.

III. Certification/Licensure: Current Registered Nursing license to practice in the state of Massachusetts is required.

IV. Software/Hardware: Experience working with electronic health records is required. Working knowledge of Microsoft Office preferred.

V. Life Support Certification Yes