Robot Operator

About Tutor

We believe robots will be the next chapter in making physical labor safer and more affordable. But, nearly nine out of ten American factories and warehouses don’t have a single robot. Tutor Intelligence is changing that.

We build robots that go straight into real factories and warehouses, to do real work, with real impact. Our robot Cassie does back-breaking work, moving boxes, pallets, and bulk goods for family-owned manufacturers to some of the largest brands in the world. Our robot Sonny does handwork, using two arms to achieve human-like dexterity in picking and packing. Every robot learns on the job, and each one we deploy makes the next one more capable, more affordable, and faster to put to work.

Founded at MIT and headquartered in Watertown, MA, we do it all in-house: the robotics hardware, the machine learning, and the field deployment and service. We’re a team of researchers, engineers, technicians, operators, and sellers who love building things and solving hard problems.

Our mission is grand: robots everywhere, for the common good, raising the standard of living across North America, and then the world.

The Role

This is an operational role - perfect for someone who is looking to get involved with technology and join a fast-moving startup. In this role, you will work to keep the robots in the field happy and healthy. Your responsibilities include:

• Instructing robots via a web-based portal
• Responding to customer support calls and resolving technical issues
• Learning protocols for diagnosing and solving robot issues
• Tracking robot performance and providing feedback to engineering
• Reporting bugs and testing new features

This role is shift-based and requires regular weekend coverage.

Shift 1: 6:30am – 3:30pm
Shift 2: 3pm – 11pm
Shift 3: 11pm – 7am (Overnight)
Shift 4: 11am – 7pm (Sat–Weds)

We have weekend and holiday operations, which mean you will be scheduled for at least one weekend day and holidays (as needed).

We are fully in-person in Watertown MA, with parking onsite.

We are a startup looking for people who are eager and excited to do what they can, to ensure the team is making progress and our mission is successful. If this sounds like you (and you don’t mind hanging with a bunch of robot nerds :), then we look forward to your application!

Why Tutor?

Whether you’re designing robots, closing deals, running deployments, or creating the processes that help us scale, your work doesn’t sit on a shelf. It shows up on real production floors, making physical work safer and more affordable.

Our team of 160+ is driven by curiosity and a genuine love of building. Everyone here takes real ownership, learns fast, and holds a high bar while having each other’s backs. If you love hard problems and creating things that didn’t exist before, you’ll fit right in.

Benefits

We take care of our team so they can do their best work. At Tutor, you’ll get:

• Fully employer-covered health insurance, so you’re protected without the premium.
• A managed 401(k) to help you plan for the future.
• Generous time off: unlimited PTO and all federal holidays off for full-time salaried employees, and 16+ days of accrued paid time off plus 1.5x pay on federal holidays for hourly employees.
• Regular in-office meals and team social events throughout the year.

As Tutor grows, so will our benefits. We’re continuing to invest in ways to support our team at work and beyond.

Tutor Intelligence is an equal opportunity employer and welcomes applicants from all backgrounds.