As the Robotaxi Instructional Designer, you will build the training and change management system for Tesla Robotaxi Service. You will support the operational success of Robotaxi across all of its roles: Leadership, Fleet Support, Roadside, Technicians, and future service roles.
Robotaxi is evolving quickly. New processes, new job roles, and new markets are introduced on a regular basis, and every change must reach the field accurately, quickly, and safely. You will partner with Robotaxi Operations, Service Engineering, and program leadership to identify training needs, design learning solutions, and lead training so teams are ready.
This role is best suited for a builder: someone energized by ambiguity, comfortable designing for a program that is still being defined, and able to turn new processes into clear, repeatable training at speed.
- Design and develop instructor-led, online, hands-on, and on-the-job training for all Robotaxi roles that are grammatically and factually accurate and fit Tesla Design Standards
- Partner with Robotaxi Operations to conduct needs and task analysis, defining role competencies and onboarding paths as new job roles are created
- Own the change management plan for new processes and tools: assess impact on each role, build stakeholder and communication plans, and drive adoption in the field
- Build a reusable market-launch readiness kit (onboarding curriculum, job aids, train-the-trainer materials, and readiness checklists) that can be localized as Robotaxi expands to new markets
- Author and maintain Standard Operating Procedures, quick reference guides, and job aids, keeping a single, version-controlled source of truth that is updated quickly as processes change
- Develop training for safety-critical and time-sensitive procedures, such as vehicle recovery, roadside response, fleet support escalations, and interaction with first responders
- Measure training effectiveness beyond completion, using assessments, competency sign-offs, time-to-proficiency, and operational metrics, and iterate on content based on results and field feedback
- 2+ years of experience in instructional design, training development, or learning and development, ideally supporting field, fleet, or service operations
- Degree in Instructional Design, Adult Learning, Education, Communications, Automotive Technology, or a related field preferred, or equivalent practical experience
- Strong understanding of adult learning theory, instructional design models, and change management best practices
- Proficiency with authoring and design tools, such as Figma, Claude Code, Grok Build, Articulate Rise, and Microsoft Office, and experience with learning management systems
- Excellent verbal, written, and interpersonal communication skills, with the ability to work across leadership, operations, engineering, and field teams
- Willingness to travel to support field observation, pilot sessions, and new market launches
- Experience in autonomous vehicles, ride-hailing, fleet operations, or automotive service; experience building training for multiple job roles or for new business launches and market expansions; experience writing SOPs or designing training for safety-critical procedures; experience measuring training impact with data tools preffered