RoofSHIELD Service Technician -Experienced (Commercial)
Key Responsibilities
Team Leadership & Development
- Lead and mentor Roof Leak Technicians, fostering a culture of growth and excellence.
- Conduct department orientation and initial ride-alongs for new hires and promoted technicians for training and evaluation.
- Oversee technician training and ensure goals are met with the support of the Training Coordinator.
- Stay up-to-date on the latest technology, tools, and methods, and implement advancements to enhance team performance.
- Schedule and conduct regular evaluations with the Operations Leader, including performance reviews and coaching.
- Manage hiring, termination, and PIP (Performance Improvement Plans) with proper documentation.
Operational Excellence
- Ensure tool management, tracking, and quarterly truck inspections.
- Perform monthly Quality Assurance Visits (QAV) for each technician and oversee jobsite inspections post-service.
- Coordinate scheduling and compliance, including on-call rotations and technician availability.
- Provide second opinions for large-ticket repairs to verify accuracy and support technicians.
- Track and resolve technician callbacks to maintain high-quality service.
Customer & Service Support
- Meet technicians on calls at least twice a week for support and training.
- Perform second opinion visits and assist with large-ticket item assessments.
- Maintain quality control through jobsite visits and customer follow-ups.
- Assist in invoice resolution and parts requisition as needed.
Physical Demands
- Regularly required to sit, stand, walk, stoop, and use hands.
- Ability to lift/move up to 100 pounds and perform tasks requiring close vision and focus adjustment.
Qualifications
- Minimum 3 years of experience in roofing or related field with expertise in roof leak repair.
- Leadership and coaching experience, with strong interpersonal and communication skills.
- Ability to manage multiple priorities and coordinate across departments.
- Proficient in reading and writing English at a high school level.
- Physically able to meet job demands.
Benefits & Perks
At GSM Services, we believe in taking great care of our team—on and off the job. Our coworkers enjoy a comprehensive benefits package designed to support your health, growth, and overall quality of life, including:
- Paid Time Off (PTO) to recharge and enjoy life outside of work
- Paid Holidays throughout the year
- Health Insurance with quality coverage options
- Dental and Vision Insurance
- 401(k) Retirement Plan with company support
- Profit Sharing Program—your contribution helps us grow, and you share in the success
- Life Insurance paid by the company
- Short-Term Disability Coverage
- Company Vehicle (role-dependent)
- Branded Uniforms provided at no cost
- Company-Paid Training & Professional Development
- Tuition Reimbursement to support continued education
- Apprenticeship Opportunities for skill-building and career progression
- Recruitment Incentive Bonus Program
- Gym Membership Program
- Health & Wellness Program
- A Supportive, People-First Workplace Culture
Why GSM Services?
- Competitive Pay: Reflecting your skills and expertise.
- Comprehensive Benefits: Health, dental, vision, and retirement plans.
- Career Development: Opportunities for training and advancement.
- Innovative Culture: Work with a team dedicated to growth, education, and excellence.
GSM Services is ready to hear from you and help you get started with a great career. If you still need a little more information before applying just click on the link below to hear more about our company and also hear from our coworkers:
https://www.youtube.com/playlist?list=PLtb8tsnrZf3_GX2TUcGP10pqrI8qdh0mE