Room Attendant

Hotel AKA Back Bay is hiring for a Room Attendant!

We are looking for a Room Attendant to join our team and provide excellent customer service to our guests. Room attendant responsibilities include changing towels, making beds and cleaning bathrooms. You will address guests’ queries and make sure our rooms are fully-stocked, clean and inviting at all times. If you’re interested in kickstarting your career in the hotel industry, we’d like to meet you. Ultimately, you will ensure a pleasant and comfortable experience for our guests during their stay with us.

Team Member Requirements:

• Willingness to accept the most effective role.
• Function as a representative of the AKA culture and standards to all Team Members and our residents.
• Maintains regular attendance in compliance with the AKA standards.
• Approach all encounters with residents and Team Members in a friendly, service-oriented manner.
• Promotes a safe, secure and healthy work environment.
• Maintains Resident/guest privacy and confidentiality by protecting all personal information.
• Familiar with emergency and safety procedures for your role.
• Adheres to AKA Image Requirements policy.

Responsibilites:

• Cleans resident rooms and resident areas, including, but not limited to; stripping/making beds; removing garbage; dusting and vacuuming; cleaning bathrooms; replenishing supplies; cleaning windows, mirrors, and patios (where applicable).
• Inventories condition of room furnishings using the AKA Furnished Inventory and Condition Checklist as needed; communicates to immediate Supervisor and/or designated team member any damage caused by the resident or reports items that need to be repaired.
• Utilizes chemicals according to directions and familiarizes self with all material safety data sheets.
• Consistently maintains the same AKA standards and presentation of the resident rooms.
• Reports hazardous conditions in work area or equipment to supervisor.
• Maintains a stocked and organized cart while maintaining tools and equipment clean and orderly.
• Brings Lost and Found items to Supervisor/Manager to be logged in the Lost & Found system.
• Communicates with residents and Team Members in a professional and friendly manner in compliance with AKA service standards.
• Other duties as assigned.

Desired Skills:

• Demonstrated energetic, self-motivated with a “can do” positive attitude.
• Proficiency in English (written and oral) preferred.
• Preferred background in Housekeeping.

Required Qualifications:

• High school degree or equivalent.
• Minimum of one year of housekeeping experience preferred.
• Flexibility with work schedule including nights, weekends and holidays is a must.
• Meticulous attention to detail.

AKA Hotels + Hotel Residences is a part of Franklin Hospitality, a family owned and operated company, we consider our Team Members the most important asset. With over 100 years of history and experience behind us we’re always looking for Team Members ready to join our family. AKA Hotels provide short stay accommodations with a high‐quality, livable experience.

AKA Hotels provide short stay accommodations with a high-quality, livable experience. Now for the first time, the friendly service and attention to detail travelers have come to expect from AKA Residences is available for nightly and weekly stays.