Room Attendant

Room Attendant / Housekeeper
Position Overview
The Room Attendant plays an essential role in creating a welcoming "home away from home" experience for our guests. By maintaining clean, comfortable, and flawlessly presented guest rooms, you directly contribute to our high standards of hospitality and guest satisfaction. This position is responsible for cleaning assigned guest rooms and supporting general hotel cleanliness according to established operational guidelines.

Key Responsibilities
Guest Room Cleaning & Maintenance

Thoroughly clean and sanitize assigned guest rooms daily according to brand standards, including making beds, replacing linens and towels, dusting furniture, and vacuuming carpets.

Deep clean bathrooms, including scrubbing sinks, tubs, showers, toilets, and tiled surfaces; replenish bathroom amenities and supplies.

Empty trash cans, replace room liners, and properly dispose of refuse and recycling.

Ensure all room amenities (coffee/tea stations, mini-bars, paper products, guest directories) are fully stocked and neat.

Inspection & Quality Control

Perform visual checks of all room equipment and features (TVs, lights, AC/heating units, electronic locks, plumbing) to ensure proper working order.

Immediately report maintenance issues, damaged items, or necessary repairs to the Engineering/Maintenance team.

Secure and promptly turn in any items left behind by guests to Lost & Found following property protocol.

Operational Support & Safety

Maintain and organize housekeeping carts with adequate linens, cleaning chemicals, and guest supplies before and after shifts.

Adhere strictly to safety, sanitation, and chemical-handling guidelines (including OSHA and SDS procedures).

Follow secure key control procedures to protect guest privacy and hotel property.

Support laundry operations or deep-cleaning projects for public spaces as requested by management.

Guest Relations

Greet guests warmly in hallways and public areas with a professional and friendly attitude.

Address reasonable guest requests or questions promptly, or direct them to the appropriate department.

Qualifications & Skills
Experience: Prior housekeeping, cleaning, or hospitality experience preferred, but on-the-job training is provided.

Physical Stamina: Ability to perform physical labor for extended periods, including standing, walking, bending, kneeling, pushing/pulling heavy carts (up to 50 lbs), and lifting items up to 25–30 lbs.

Attention to Detail: Eye for cleanliness, order, and subtle details that elevate the guest experience.

Time Management: Capability to manage time efficiently and complete assigned room counts within scheduled shift hours.

Communication & Professionalism: Basic verbal communication skills in English; ability to work respectfully within a team environment.

Compensation & Benefits
Position Type: Full-Time / Part-Time (Non-Exempt)

Wage Structure: Hourly Base Pay + Tips (Tipped Position)

Benefits: Optional health, dental, and vision coverage, paid time off (PTO), employee discount programs across property locations, and provided uniforms.