Room Service Server

Compensation Type: Hourly Highgate Hotels:

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Location:

Perched on the falls of the iconic Reedy River in the heart of Downtown Greenville, our AAA Four Diamond boutique lodge offers guests an intimate way to experience the area's natural wonders. Whether you're here for adventure or for the luxurious spa, our hotel in Greenville, SC, will restore and recharge your entire being. From the stunning views to our curated art collection, Grand Bohemian Lodge enlivens the senses and instills wonder.

 

Find floor-to-ceiling windows around every corner of our lodge, and earth-inspired details in everything from the chandeliers to the wine room. Make yourself comfortable with beautiful balconies and majestic accents. Relax at our outdoor bar and restaurant, Between the Trees, overlooking the Reedy River, or delight in Greenville’s natural beauty from our perfectly manicured event lawn. With an onsite spa, art gallery, fitness center, and hiking trails that meander the grounds, you will find yourself deeply connected to all this destination offers.

Overview:

The primary responsibility of the Room Service Server, aka In-Room Dining Server, is to provide guests with courteous, friendly, sincere, efficient and graceful service in their guest rooms. This service must meet/exceed our AAA Four Diamond standards.

• We are looking for open availability, weekends and holidays included 
• The morning shift can start as early as 5:30 AM

Responsibilities:

• Ensure high levels of guest satisfaction utilizing the G.U.E.S.T. standards.
• Provide guests with courteous, friendly and efficient service.
• Answer phones using appropriate verbiage.
• Set up room service order in a thorough and swift manner.
• Promptly deliver food and beverage items to guest rooms and/or pool deck.
• Provide thorough and exceptional service to guests. No drop and fly service
• Set up and deliver all amenities in a timely manner.
• Assisting Restaurant Service staff as needed.
• Explain all menu items; upsell as warranted.
• Execute all financial transactions.
• Sidework – 10%
• Stocking and polishing items needed for service. Napkin folding.
• Collecting and clearing all trays from guest room floors and pool deck.
• Maintains service and sanitation standards according to health code regulations.
• Excellent guest service and interpersonal skills with the ability to relate to diverse guest types.
• Ability to remain calm and well organized under pressure while working quickly.
• Ability to prioritize and maintain multiple orders.
• Excellent time management skills.
• Ability to properly operate the telephone and all software used for the POS system.
• Basic math skills; ability to make change.
• Thorough knowledge of Food and Wine, as well as Beer, liquor and mixed drinks.
• Must demonstrate accuracy and thoroughness.
• Knowledge of elementary financial controls.
• Ability to respond promptly to customer needs.
• Ability to communicate effectively with guests and Grand Performers.
• Must speak clearly and persuasively in positive or negative situations.
• Proficient in Micros POS system
• Proficient in Open Table reservation system.
• Computer savvy (MS Office suite).

Qualifications:

• Standing & walking the duration of the shift
• Able to lift heavy plates laden with food and room service trays containing multiple plates, glasses, silverware, etc. Lifting requirements of up to 20 pounds.
• Must be able to push a room service cart laden with several room service orders.
• Working in kitchen on tiled flooring; kitchen conditions may be hot; floor may be slippery (appropriate footwear required)
• Direct contact with guests, managers and employees.
• Occasional environmental exposures to cold, heat and water.

Benefits:

Highgate offers the following benefits package for this position:

• Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance
• 401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave (provided in accordance with applicable law)
• Employee assistance program (EAP)
• Tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

 Please click here for additional benefit details for the states of Washington, Colorado, and California.

Posting Date:

This job opening was posted on 11/03/2026 and will remain open for at least 75 days.