Room Service (WiQ) Server - Full Time

Pay Range:  $16.00/hour 

 Benefits

• Enjoy discounted hotel room stays for you and your family WORLDWIDE through the Go Hilton travel discount program
• Group Health Insurance (with a paid opt-out option)
• Recognition programs
• Paid Vacation, Sick Leave, Holidays
• 401(k) with company match
• Team Member Fitness Center, and more

Hilton Waikiki Beach is seeking an energetic Full Time Room Service (WiQ) Server to join their F&B Team! 

The Room Service (WiQ) Server is responsible for receiving, packing, delivering and processing all Room Service/food orders throughout the hotel. This person will also assist with running food to and bussing guest tables in M.A.C. 24/7.

The ideal candidate is organized, detail-oriented, able to work under pressure and has the ability to create 100% guest satisfaction by providing “Can Do” attitude and genuine hospitality and by exceeding guest expectations.  Flexible scheduling availability is a must as this position may be required to work varying schedules to reflect the business needs of the hotel. 

• Must be able to use English both verbal and written communication skills, including ability to effectively communicate with internal and external customers.

Computer Skills/Experience:

• Excellent proficiency in MICROS POS
• Knowledgeable in Kitchen Display System
• Excellent telephone etiquette and able to identify guest category

Essential Skills:

• Must be able to work well under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Ability to work independently and to perform duties & responsibilities to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Team player
• Ability to stand, walk for entire shift

 Essential Duties and Responsibilities:

Creates 100% guest satisfaction by providing “Can Do” attitude and genuine hospitality and by exceeding guest expectations.

• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate
• Assist in the M.A.C. 24/7 restaurant when there are no Room Service orders to be delivered
• Performs other duties as required to provide “Can Do” attitude and genuine hospitality

Provides food and beverage service to guests in the hotel

• Processes order on the MICROS POS
• Prepares food order for delivery to the guest
• Prepares non-alcoholic drink order for delivery to the guest
• Ensures guest order has appropriate silverware and condiments
• Prompt and timely delivery of order to guest
• At the designated location, follows expected service to ensure guest satisfaction
• Processes payment on the MICROS POS for each guest order
• Assists service team as necessary to meet and exceed the guests’ expectations

Sets up Room Service area appropriately for the shift by:

• Ensuring that there are necessary supplies for the shift
• Restocking all needed items to bring them up to par
• Setting out condiments as appropriate
• Perform related duties as assigned by Manager.
• Maintain compliance with all company and brand policies and procedures.

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state and local standards.
• Must be able to lift and carry up to 15 lbs. 10%
• Minimal pushing and pulling tables up to 20 – 50 lbs 20%
• Minimal pushing and pulling of stainless steel cart up to 50 lbs 20%
• Carrying up to 5 lbs, occasionally up to 25 lbs 20%
• Continuous standing and walking on feet for an 8 hour shift
• Kneeling, bending & squatting 20%
• Full dexterity using both hands including: grasping and grabbing objects being handled 90%
• Reaching at or above shoulder height for objects 5%
• Must be able to talk, listen, and speak clearly on all communication devices.

Hilton Waikiki Beach Resort & Spa is an Equal Opportunity Employer.  All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to cindy.fujioka@hiltonwaikikihotel.com or call 808-921-5504 to let us know the nature of your request.