RPA & Insurance Portal Automation Engineer

ATS+Partners is seeking an RPA &Insurance Portal Automation Engineer to own the robotic process automationlayer of the City of Brockton’s AI automation initiative, with a specific focuson the insurance carrier portal interactions and reconciliation workflows thatrepresent the most operationally complex component of the engagement. Thiscontractor addresses a critical gap against Comparative Criterion B of the RFP,which requires demonstrated experience automating Vehicle InsuranceReconciliation and, advantageously, Health Insurance Reconciliation.

Many of the City’s insurance carrier portals,state licensing databases, and vendor registration systems expose noprogrammatic API, requiring a capable RPA practitioner who understands how tobuild reliable, supervised automations that interact with live web interfaces.The contractor will design, build, test, and deploy UiPath and/or PowerAutomate workflows that retrieve insurance certificates directly from carrierportals, validate coverage data against the City’s fleet registry, and supporthealth insurance enrollment reconciliation against carrier billing records —all within a compliance-controlled Azure Government Cloud environment.

Design and develop UiPath or Power Automate RPAworkflows for Vehicle Insurance Certificate Reconciliation, includingauthenticated session management with carrier portals and direct certificateretrieval.

Build and maintain the insurance coverage matrix:per-vehicle coverage tracking, expiration date monitoring, and automated90/60/30-day renewal alert generation.

Implement intelligent RPA (iRPA) using semantic elementtargeting so automations are resilient to carrier portal UI changes — targetingelements by role and label, not screen coordinates.

Establish and manage a supervised execution frameworkfor the initial 50+ executions of each portal automation, documenting pass/failbehavior before transitioning to unattended operation.

Build portal change detection monitors that alert theteam when a carrier portal’s structure changes materially, preventing silentautomation failures in production.

Implement ACORD certificate parsing logic for theinsurance reconciliation pipeline, handling layout variability across dozens ofcarrier formats with pre- and post-OCR validation.

Configure carrier authentication workflows that verifycertificate legitimacy through direct portal query, not reliance onself-submitted certificates alone.

Support Health Insurance Reconciliation automation:build enrollment comparison logic identifying members billed but not enrolled,enrolled but not billed, tier mismatches, and dependent eligibilitydiscrepancies.

Store all portal credentials in Azure Key Vault; ensureno credentials appear in automation scripts, configuration files, or logs.

Log all portal sessions with full replay capability foraudit compliance; ensure RPA activity logs integrate with the Azure LogAnalytics immutable audit trail.

Provide RPA workflow documentation, operator SOPs, andtroubleshooting guides for City IT staff responsible for monitoring automationsin Phase 5.

Requirements

UiPath or PowerAutomate: 3+ years building and deploying production RPA workflows, including unattended automation

Web automation: proficiency with Selenium, UiPath Web Automation, or equivalent for browser-based workflow automation
Insurance portal automation: documented experience automating web interactions with insurance carrier portals, including certificate of insurance retrieval or verification	Credential and secrets management: experience using Azure Key Vault, HashiCorp Vault, or equivalent for secure credential storage in RPA workflows
ACORD forms or certificate of insurance processing: experience with variable-format insurance document handling	Azure cloud: working knowledge of Azure-hosted RPA infrastructure, Azure Active Directory, and service principal authentication
Vehicle insurance or fleet insurance data management: experience with fleet-level coverage validation, VIN-based tracking, or commercial auto insurance reconciliation	API integration: ability to combine RPA with available APIs where they exist, using hybridAPI-plus-RPA patterns
Intelligent RPA (iRPA): experience with semantic/AI-assisted element targeting for resilience against portal UI changes	Regulated environment experience: prior work in government, insurance, or healthcare environments with compliance logging requirements

UiPath CertifiedProfessional Developer (UiARD) or equivalent certification	Municipal or government client experience: direct prior engagement with a city, county, or state agency in an RPA or automation capacity
Experience automating Massachusetts or New England insurance carrier portals specifically	Document pre-processing: experience with image quality assessment, deskewing, and format normalization for scanned insurance certificates
Health insurance enrollment reconciliation: hands-on experience automating comparison of carrier billing against HR/enrollment records	OCR integration: prior experience chaining RPA workflows with Azure AI Document Intelligence or ABBYY Vantage for post-retrieval document extraction
HIPAA experience: prior work on automation projects touching PHI, including BAA-governed data environments	Exception handling design: experience building tiered exception queues and human-in-the-loop review workflows within RPA platforms
Power AutomateDesktop: experience building desktop flows for Windows-based government applications without web interfaces	Dashboard/monitoring: experience with UiPath Insights, Power BI, or equivalent for operational monitoring of RPA fleet performance

Benefits

• Flexible, project-based consulting opportunities with the ability to work across diverse public, private, and nonprofit sector IT initiatives.
• Exposure to high-impact digital transformation, infrastructure modernization, cybersecurity, cloud, and AI-enabled projects that strengthen your portfolio and technical expertise.
• Collaborative partnership model that values consultant input, innovation, and professional autonomy while working alongside experienced client and project leadership teams.
• Competitive contractor compensation with opportunities for repeat engagements, long-term client relationships, and expansion into strategic advisory or technical leadership roles.