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RT Ops App Support Specialist

American Electric Power

New Albany, OH

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JOB DETAILS
SALARY
$89,000–$125,000 Per Year
SKILLS
Analysis Skills, Best Practices, Business Processes, Continuous Improvement, Customer Relations, Data Recovery, Distribution Control, Distribution Management, Distribution Services, Emergency Procedures, Energy Management, Failover, High School Diploma, Identify Issues, Information Technology & Information Systems, Needs Assessment, Network Configuration Management, Network Monitoring, On Call, Open Systems Interconnection (OSI), Operational Audit, Operational Support, Operations Planning, Performance Analysis, Python Programming/Scripting Language, Scripting (Scripting Languages), Software Administration, Software Development, Software Patches, Software Upgrades, Strategic Planning, Supervisory Control and Data Acquisition (SCADA), Support Documentation, Systems Administration/Management, Technical Support, Technical Writing, Technology Analysis, Testing, User Interface/Experience (UI/UX), Windows PowerShell
LOCATION
New Albany, OH
POSTED
30+ days ago
Job Posting End Date


02-27-2026

Please note the job posting will close on the day before the posting end date.


Job Summary


The Real Time Operations Applications Support Specialist establishes a foundational understanding of the technologies and processes essential for the development and support of Operational Technology (OT) real-time tools and systems. Responsibilities include providing 24/7 application support for Advanced Distribution Management Systems (ADMS), Energy Management Systems (EMS), and Supervisory Control & Data Acquisition (SCADA) systems, which support four Transmission and seven Distribution Control Centers across 11 states.


Key tasks include assisting in the planning, research, and evaluation of patching, failover, and maintenance activities required for Real Time real-time systems, as well as developing a basic understanding of EMS and SCADA functionalities. The role also involves contributing to the development and maintenance of best practices around application development and participating in the creation of technical documentation necessary for supporting real-time applications. A strong emphasis on adaptability, customer focus, and continuous improvement is essential for effectively supporting real-time systems.


Job Description


What You'll Do:


+ Assist in coordinating the configuration and support of data archives (PI, OSI Chronus) and support SCADA/EMS platform software upgrades.

+ Perform operational technology platform analysis and demonstrate a basic understanding necessary to support the reliability of SCADA and DMS/EMS systems.

+ Investigate, troubleshoot, and resolve application-related issues with guidance from senior members, while coordinating vendor support for EMS and SCADA applications.

+ Participate in the configuration of network monitoring tools and develop repeatable scripts (PowerShell, Batch, Python) for deploying configuration changes and patches across servers.

+ Analyze logs and application/system monitors to identify potential issues proactively and develop strategic plans to mitigate them.

+ Monitor logs during performance events and collaborate with architects to troubleshoot and create restoration plans.

+ Conduct routine backups and periodic restoration tests to ensure backup validity and maintain documented emergency restoration procedures.

+ Ensure the reliable operation of OT applications, including communications, networking, databases, alarming, logging, and human interfaces.

+ Work with team and business process owners to schedule and administer patches, updates, and server configurations to minimize system downtime.

+ Provide after-hours support as needed in an on-call rotation to maintain reliable operations of DMS/EMS and SCADA systems.


Note:_This position is posted at multiple grade levels and offers a range of opportunities for advancement. The minimum qualifications outlined below apply to the Engineer level, with increased educational, skill and experience requirements for Engineer Sr level._


What We're Looking For :


RT Ops App Support Spec(Garde 7)


Education and Experience Requirements:

• Bachelor’s degree in a related field

• OR

• Associate’s degree in a related field with 2 years of relevant experience

• OR

• High school diploma/GED with 4 years of relevant experience


Related Fields for Education and Experience:

• IT/OT System Administration

• IT/OT Application Support

• Cyber Security

• ADMS/DMA/EMS/OMS/SCADA


Note: Professional certifications (such as A+, Network+, CCNA, CCNP, Cyber Security+, Security+, and CCSP) may be accepted as substitutes for a portion of the required experience.


Additional Requirements


Overtime, on-call assignments, and occasional travel may be required.


RT Ops App Support Spec Sr(Garde 8)


Education and Experience Requirements:

• Bachelor’s degree in a related field with 2 years of relevant experience

• OR

• Associate’s degree in a related field with 4 years of relevant experience

• OR

• High school diploma/GED with 6 years of relevant experience


Related Fields for Education and Experience:

• IT/OT System Administration

• IT/OT Application Support

• Cyber Security

• ADMS/DMA/EMS/OMS/SCADA


Note: Professional certifications (such as A+, Network+, CCNA, CCNP, Cyber Security+, Security+, and CCSP) may be accepted as substitutes for a portion of the required experience.


Additional Requirements


Overtime, on-call assignments, and occasional travel may be required.


Where You'll Work:


On-Site in our New Albany, OH location.


What You’ll Get:


$89,000 - $125,000


In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees .


Where Putting the Customer First Powers Everything We Do


At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you.


AMERICAN ELECTRIC POWER (On-Site)


$89K - $125K / Year


#LI-Onsite


#AEPCareers


Compensation Data


Compensation Grade:


SP20-007


Compensation Range:


$87,633.00 - $128,688.00


The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.


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It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.

About the Company

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American Electric Power

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