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Account Management Jobs in San Antonio, TX

RX Account Manager

HEB
  • San Antonio, Texas
  • Full-time
5 days ago

Job Description

Responsibilities: Job Summary: As an Rx Account Manager, you'll serve as the connection between the sale of RxTRA Advantage services and live service delivery for the client, leading the launch or conversion from kick-off and discovery through go-live. You'll ensure set-up is complete across all platforms and systems, and that client requirements are understood. You'll interact with clients at various levels, collaborate internally, set appropriate expectations, and ensure escalation management.

Key Responsibilities & Essential Functions:

  • Management / Sales:

    • Serves as account services plan manager for employer and county accounts; ensures a strong, cohesive business partnership; prioritizes client needs; monitors client activity

    • Leads retention and renewal processes for assigned accounts

    • Oversees / provides technical claims, billing, and service support on operational issues; interacts with related functional areas when needed

    • Documents / completes paperwork for plan changes and quality checks

    • Assists in setup of / coordinates delivery of on-site professional services

    • Presents / implements new programs and plans

    • Identifies / documents best practices of the client services team

    • Oversees / performs plan benefit overrides accurately and within established guidelines

    • Oversees / performs benefit review claims testing and setup

    • Prepares RFP standard marketing materials and responses

    • Coordinates all client issues involving claims customer service, eligibility, benefit questions, mail service etc.

    • Searches for / researches RFP opportunities, on line and within broker community contacts; fosters relationship with broker community to enhance business opportunities

    • Brings in new business (sales) through direct contact, RFP process, and other sales means

    • Manages client reporting and data file creation; coordinates billing functions

    • Conducts periodic account reviews; analyzes financial and clinical programs

    • Performs eligibility add, term, or research as needed

    • Reviews / reports on financial results for PBM account activity, regularly and as requested

    • Participates in / supports health and employee benefit fairs

    • Provides leadership and direction to RxTra Advantage Implementation Analyst

    • Supervises / assigns daily work to RxTRA Advantage Coordinator

    • Manages special projects as assigned

  • Customer Service:

    • Works directly with clients to provide general account services

    • Applies understanding of client needs and business objectives; manages client expectations; escalates client concerns as appropriate

    • Ensures a high level of quality client service through execution of accuracy, responsiveness, reliability, and professionalism

    • Collaborates with internal teams to coordinate timely resolution of requests

    • Ensures timely resolution of client requests

    • Oversees evaluation of contracts; monitors performance guarantees

    • Interfaces with Store operations to resolve clients or employer issues

    • Interacts with PBM network and eligibility departments to resolve prescription issues

    • Attends client meetings; completes ad hoc report requests to support account executives

    • Initiates / supports new client benefit implementations with PBM network partner

    • Meets with / presents to clients in person (up to 20% of the time)



The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Qualifications & Key Requirements:

Work Experience:
  • Experience in account management -
  • Experience in Pharmacy Benefit Management (PBM) -


Knowledge/Skills/Abilities:
  • Knowledge of H-E-B Pharmacy guidelines, procedures, and benefit design -
  • Strong customer service and problem-solving skills -
  • Strong interpersonal and influencing skills -
  • Strong verbal / written communication and presentation skills -
  • Strong time management and organization skills -
  • Strong computer skills, including MS Office (Word, Excel, PowerPoint), and H-E-B systems -
  • Ability to handle confidential / sensitive information -
  • Ability to manage multiple priorities and deadlines, and shift focus between tasks; attention to detail -


Education:
  • in a related field () or comparable experience -


Licenses/Certifications:
  • Certified / Registered Technician -


Physical Demands & Working Conditions:
  • Function in a fast-paced retail / office environment
  • Travel (up to 20% of the work week) by car / plane with some overnight stays
  • Occasionally lift and carry 20 lbs or more
  • Work extended hours and varying work schedules; sit for extended periods


The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Last revised: 10/01/2016

Numbers & Facts

LocationSan Antonio, Texas
Job TypeFull-time

Skills

  • Analysis Skillsunmatched
  • Best Practicesunmatched
  • Billingunmatched
  • Brokerageunmatched
  • Communication Skillsunmatched
  • Community Relationsunmatched
  • Compensation and Benefitsunmatched
  • Computer Skillsunmatched
  • Contract Analysisunmatched
  • Customer Escalationsunmatched
  • Customer Relationsunmatched
  • Customer Service Managementunmatched
  • Customer Support/Serviceunmatched
  • Customer/Client Researchunmatched
  • Detail Orientedunmatched
  • Direct Salesunmatched
  • Employee Benefitsunmatched
  • Establish Prioritiesunmatched
  • Financial Analysisunmatched
  • Financial Reportingunmatched
  • Interpersonal Skillsunmatched
  • Leadershipunmatched
  • Lift/Move 20 Poundsunmatched
  • Mail Servicesunmatched
  • Marketingunmatched
  • Microsoft Excelunmatched
  • Microsoft Officeunmatched
  • Microsoft PowerPointunmatched
  • Microsoft Wordunmatched
  • Multiplatform/Cross-Platformunmatched
  • Multitaskingunmatched
  • Needs Assessmentunmatched
  • On Site Supportunmatched
  • Operational Supportunmatched
  • Organizational Skillsunmatched
  • Performance Analysisunmatched
  • Pharmacyunmatched
  • Physical Demandsunmatched
  • Presentation/Verbal Skillsunmatched
  • Problem Solving Skillsunmatched
  • Professional Servicesunmatched
  • Program Planningunmatched
  • Project/Program Managementunmatched
  • Proposal Writingunmatched
  • Request for Proposals (RFP)unmatched
  • Resolve Customer Issuesunmatched
  • Retailunmatched
  • Salesunmatched
  • Sales Managementunmatched
  • Service Deliveryunmatched
  • Time Managementunmatched
  • Willing to Travelunmatched
  • Writing Skillsunmatched

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