SafePoint Operations Engineer

Job Overview: The SafePoint Operations Engineer is responsible for the technical readiness, quality, integration, and ongoing support of SafePoint hardware and software solutions. Reporting directly to the SafePoint Operations Technical Manager, with a dotted-line report to the SafePoint Applications Engineer, this role serves as a key technical resource across operations, product, training, sales engineering, manufacturers, and maintenance partners. The position will lead software release validation, hardware and software integration testing, technical escalations, field implementation support, and continuous improvement of support processes and training materials. The ideal candidate combines hands-on technical expertise, disciplined quality assurance, strong problem-solving skills, and the ability to translate complex technical issues into clear actions for both technical and nontechnical stakeholders.
Key Responsibilities :

• Own the technical readiness and ongoing support of SafePoint hardware, software, and integrated solutions.
• Validate manufacturer software releases, updates, and enhancements through structured quality control and acceptance testing before deployment.
• Develop expert-level knowledge of SafePoint hardware, software, connectivity, and system integrations, serving as a subject matter expert for internal teams and partners.
• Lead the investigation and resolution of technical incidents and escalations submitted by internal teams, customers, and external maintenance partners.
• Communicate technical issues, business impact, corrective actions, and resolution status clearly to customers, Sales, Operations, and other stakeholders.
• Partner with the SafePoint training team to create, review, and maintain accurate technical training materials for new products, releases, and enhancements.
• Collaborate closely with the SafePoint Application Engineering team on requirements, integration design, testing, deployment, and support.
• Lead and support SafePoint field implementations, technical onboarding, pilot deployments, and operational handoffs.
• Plan and perform initial product, safe, hardware, and software testing for new solutions and product changes.
• Troubleshoot complex hardware, software, configuration, and integration issues and coordinate corrective action with the appropriate teams or manufacturers.
• Perform quality assurance testing for new SafePoint platform features and enhancements, documenting results, defects, risks, and release recommendations.
• Evaluate upcoming equipment and hardware enhancements for compatibility, reliability, serviceability, and operational readiness.
• Maintain technical documentation, test records, issue trends, and standard support procedures to drive consistent execution and continuous improvement.
• Perform other duties as assigned.

Primary Qualifications :

• Bachelor's degree in engineering, information technology, computer science, or a related technical field preferred; equivalent relevant experience will be considered.
• Five or more years of experience in technical operations, field engineering, product support, quality assurance, systems integration, or a related role.
• Demonstrated experience testing, supporting, and troubleshooting integrated hardware and software solutions.
• Ability to travel up to 30%, including travel to customer sites, field locations, partner facilities, and implementation projects.

Individual Skills & Competencies:

• Strong analytical, diagnostic, and root-cause problem-solving skills across hardware, software, networking, and integrated systems.
• Proficiency with Microsoft Excel and other Microsoft Office applications for analysis, documentation, reporting, and communication.
• Experience supporting smart safes, cash recyclers, cash-counting equipment, financial technology, or comparable electromechanical systems preferred.
• Working knowledge of structured testing, defect management, release validation, technical documentation, and change control.
• Ability to manage multiple priorities, work independently in field environments, and coordinate effectively across internal teams, customers, manufacturers, and service partners.
• Excellent written and verbal communication skills, including the ability to explain technical issues clearly to nontechnical audiences.
• Professional proficiency in Spanish is a plus.

Benefits:

Loomis offers one of the most comprehensive employee benefit packages in the industry, which includes:

• Vacation and Sick Time (PTO) as well as Paid Holidays
• Health & Dental Insurance
• Vision Insurance
• 401(k) Plan
• Basic Life Insurance Plan
• Voluntary Life Insurance Plan
• Flexible Spending and Health Savings Account
• Dependent Care Account
• Industry-leading Training and Development

Loomis is an Equal Opportunity Employer and Drug Free Workplace. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.