Sales Academy January 2027 Cohort

A little about us

incident.io is the AI software reliability platform trusted by engineering teams at Netflix, Etsy, and 2,000+ companies who cant afford downtime.

The stakes are real, the talent is insane, and somehow its a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies dont have time for, all while having fun and never taking ourselves too seriously.

Weve raised $96 million from Index Ventures, Insight Partners, and Point Nine, and were growing fast. Theres never been a better time to join.

Your way into tech sales

If youve been looking for an opportunity to break in, this is it.

Were looking for purposeful, high-potential people who take coaching well, brush off rejection, and are always finding ways to level up. You dont need sales experience. As long as you have the raw ingredients, we can teach the rest.

Sales Academy is a 3-month program where youll learn from proven sales leaders and all-star sellers, and youll be selling a product customers love. The worlds best engineering teams rely on incident.io when things go wrong, so youll start your career with something worth talking about.

What that looks like day to day

Youll start in January 2027 alongside a cohort of people who, like you, have never done this job before. You get to be bad at it in front of people who are also bad at it, and get good fast.

Part one: training. Youll get intensive training and support from our sales leaders and tenured sellers. It covers researching prospects, cold calling, writing outreach people want to answer, and handling objections. Youll also learn how incident.io works, who we sell to, and why they buy. Theres daily practice, homework, and plenty of coaching from people who want to see you succeed.

Part two: doing the job. For the rest of the academy, youll work as a Business Development Rep (BDR) on live accounts. Youll make calls and send outreach, and the meetings you book will feed our pipeline. By the end, youll be able to hold your own on a cold call with a CTO.

What you get out of it

It all starts here. BDRs are the bench for the rest of our go-to-market team. People in this seat go on to become Account Executives, Account Managers, and Customer Success Managers. The goal is for everyone who finishes the academy to convert to a permanent BDR, launching a long, high-trajectory career here at incident.io.

Alongside sales training, youll get professional development and networking opportunities across the wider business. We want you to feel like part of our culture from day one, not someone passing through.

If you dont convert, youll still have had three months of paid, on-the-job training. Youll leave with tested, marketable hard skills and a clearer sense of your strengths and where youd do your best work. Well do our best to help you with your next move.

Who you are

• Youve never been a BDR before. You might be a new grad, someone switching careers (teaching, the military, sport, performing), or someone from traditional sales like retail, door-to-door, events, or fundraising. We care about what youre capable of, not whats on your resume.

• You really want this. Youre not drifting into tech sales. Youve decided, and you can tell us why.

• Youre seriously curious. About people, about whats keeping a VP of Engineering up at night, and about why one call landed when another didnt.

• Youve had to be resilient already. Youve held a room, or heard "no" over and over without taking it personally.

• You like being coached. Someone has told you the honest version of how youre doing, and you got better for it.

• The phone doesnt scare you. You may never have made a cold call, but talking to strangers all day sounds fun rather than horrifying.

• You want the cohort. Learning alongside other people, being measured against them, and wanting them to do well too sounds good to you, not stressful.

Interview process at a glance

• Stage 1: Video application & aptitude assessment. Send us your LinkedIn profile, your contact details, and a video of up to 5 minutes on why youd be great at this. No resume needed. Youll also be sent a link to complete a 25-minute aptitude assessment.

• Stage 2: On-site interview. A half day in our San Francisco office with the sales team.

• Stage 3: Offer.

Good to know

• This role is based in our San Francisco office. Youre welcome to apply from outside the Bay Area, but youll need to be in the office from day one, working five days per week in office.

• We dont provide relocation assistance for this role.

• This is a 3-month temporary role, and the goal is to convert you to a permanent employee when the academy ends.

• Benefits start when you convert to a permanent role. You wont be eligible for our employee benefit plans during the 3-month academy.

• Our first cohort starts in January 2027. Applications for this cohort close on December 1st. Well begin hiring for our April 2027 cohort January 4th.