Sales Administrator

The Sales Administrator is responsible for managing the full lifecycle of the company's domestic and international machine orders, from order entry through shipment and delivery, while ensuring effective communication between sales engineers and internal departments. 

Customer & Sales Support

• Respond promptly and professionally to inquiries from sales engineers via phone and email regarding quotations, order status, shipments, and documentation.
• Prepare quotations for machinery as requested by sales engineers.
• Maintain sales tracking tools, reports, and documentation to support sales activities.
• Maintain and update machine quotation templates using the provided price books to reflect current pricing.
• Create new customer accounts and machine records in ERP and Salesforce.
• Maintain customer account and machine information, including ownership transfers and account updates within ERP and Salesforce to support sales and service.

Order Management & Administration

• Process machine orders and distribute order acknowledgments to sales engineers and other internal departments.
• Manage change orders, including shipment date revisions, product additions or removals, and delivery location updates.
• Communicate order changes effectively with sales, accounting, service, manufacturing, and other affected departments.
• Maintain complete, accurate, and organized records for all active and/or completed machine orders.
• Maintain monthly order spreadsheets and reports.
• Create corresponding parts sales orders for purchase orders received from other company divisions.

Shipping & Logistics Coordination

• Lead weekly shipping and scheduling meetings to review production status, delivery timelines, and customer commitments.
• Collaborate with international sales offices to manage global shipments.
• Communicate shipment schedules and delivery updates to sales engineers and service departments to ensure effective coordination of installation and customer support.
• Coordinate shipping instructions with shipping department to align production and delivery schedules.
• Support compliance with import/export and shipping procedures as required.

Marketing Support

• Support the planning and coordination of company events, trade shows, customer visits, and other marketing initiatives.
• Perform additional duties as assigned to support sales administration, marketing, and logistics functions.