Sales and Catering Manager

Phoenix, Arizona

Instant Apply

1 day ago

Job Description

Position Summary:

We are seeking a dynamic and results-driven Sales & Catering Manager to join our Sales & Catering team! You will be responsible for generating revenue by selling and coordinating group meetings, events, and social functions at our hotel. You’ll play a key role in driving business growth by prospecting new clients, managing event logistics, and ensuring a seamless experience for clients and attendees. You will work closely with our Director of Sales and operations teams to execute high-quality events that exceed expectations.

Essential Duties and Responsibilities:

Develop and execute sales strategies to achieve assigned revenue goals for group rooms, catering, meetings, and events.
Proactively solicit new business through prospecting, cold calling, networking, referrals, site visits, and community involvement.
Identify and develop relationships with corporate clients, local businesses, government agencies, sports groups, wedding planners, social organizations, and other key market segments.
Manage existing accounts to encourage repeat business, increase account production, and build long-term client relationships.
Respond promptly and professionally to incoming sales inquiries, requests for proposals, and leads.
Prepare proposals, contracts, banquet event orders, and other sales documentation accurately and within established timelines.
Conduct property tours and client presentations to showcase the hotel's guest rooms, meeting facilities, catering capabilities, and amenities.
Negotiate rates, food and beverage minimums, meeting room rental, concessions, and contractual terms within established hotel guidelines.
Maintain an active sales pipeline and accurate records of sales activities, leads, account production, and booking pace.
Monitor market trends, competitor activity, and local business opportunities to identify potential revenue growth.

Coordinate all aspects of catered events, meetings, banquets, receptions, and social functions from booking through completion.
Gather client requirements, including event timelines, room setup, audiovisual needs, menu selections, dietary restrictions, and special requests.
Prepare and distribute Banquet Event Orders (BEOs), resumes, and event details to the appropriate hotel departments.
Communicate event requirements clearly to Food & Beverage, Banquets, Front Office, Housekeeping, Engineering, and other operational teams.
Conduct pre-event planning meetings and client follow-ups to confirm event details and operational readiness.
Oversee event coordination to ensure services are delivered according to the client's expectations and the hotel's standards.
Serve as the primary point of contact for assigned clients and resolve service concerns professionally and promptly.
Review event billing for accuracy, ensure contracted charges are applied correctly, and coordinate final invoice and payment follow-up as needed.
Conduct post-event follow-ups to obtain feedback, resolve outstanding concerns, and generate repeat business.

Manage group room blocks, rooming lists, pickup reports, cutoff dates, and other group-related requirements in coordination with the Front Office and Reservations teams.
Ensure group contracts, room rates, attrition provisions, cancellation terms, and billing arrangements are accurately documented.
Track group room pickup and event revenue to identify opportunities to maximize production.
Coordinate VIP arrangements, special accommodations, and group arrival requirements with hotel operations.
Communicate changes in group requirements promptly to all affected departments.

Qualifications:

Previous hotel sales, catering, event planning, or hospitality experience preferred.
Demonstrated ability to generate leads, close business, and develop lasting client relationships.
Experience preparing sales proposals, contracts, event orders, and revenue reports.
Strong organizational, communication, negotiation, and problem-solving skills.
Ability to manage multiple events, client requests, and deadlines simultaneously.
Proficiency in Microsoft Office applications, including Outlook, Word, and Excel.
Familiarity with hotel property management systems, sales CRM platforms, and catering software preferred.
Professional appearance, positive attitude, and commitment to exceptional customer service.
Ability to work independently while contributing effectively to a team environment.

Numbers & Facts

Location

Phoenix, Arizona

Skills

Audiovisualunmatched
BeOS Operating Systemunmatched
Billingunmatched
Business Growthunmatched
Catering Servicesunmatched
Cold Calling Skillsunmatched
Communication Skillsunmatched
Competitive Researchunmatched
Contract Creationunmatched
Customer Experienceunmatched
Customer Relationsunmatched
Customer Relationship Management (CRM)unmatched
Customer Support/Serviceunmatched
Customer/Client Researchunmatched
Documentationunmatched
Event Managementunmatched
Food and Beverage Industryunmatched
Hotel Managementunmatched
Housekeeping/Cleaningunmatched
Lead Generationunmatched
Leadershipunmatched
Local Governmentunmatched
Logistics Managementunmatched
Market Segmentationunmatched
Market Trackingunmatched
Market Trend Analysisunmatched
Meet Sales Quotaunmatched
Microsoft Excelunmatched
Microsoft Officeunmatched
Microsoft Outlookunmatched
Microsoft Wordunmatched
Negotiation Skillsunmatched
Organizational Skillsunmatched
Plan Meetingsunmatched
Problem Solving Skillsunmatched
Property Managementunmatched
Proposal Writingunmatched
Rentalsunmatched
Request for Proposals (RFP)unmatched
Revenue Growthunmatched
Revenue/Sales Reportingunmatched
Salesunmatched
Sales Managementunmatched
Sales Operationsunmatched
Sales Pipelineunmatched
Sales Presentationunmatched
Sales Proposalsunmatched
Sales Prospectingunmatched
Sales Strategyunmatched
Sportsunmatched
Team Lead/Managerunmatched
Time Managementunmatched

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