Sales and Project Manager

About Empire and Co.

Empire and Co. is a leader in delivering innovative workplace solutions nationwide. With over 80 years of industry experience and more than 565 full-time employees, we partner with leading architects, designers, brokers, craftsmen, and manufacturers to create high-performing, cost-effective environments that solve business challenges and activate brands.

Our continued growth reflects our commitment to operational excellence, exceptional client service, and the precise execution of complex projects.

Overview

Empire and Co. is hiring for a local Sales and Project Manager role in Albany, NY.

This role is responsible for supporting sales efforts while also managing the coordination and execution of projects from initial quote through final installation and closeout.

The Sales and Project Manager plays a key role in delivering a high level of customer service while working closely with internal teams, vendors, and clients throughout the project lifecycle. This position ensures accurate order management, clear communication, and the successful delivery of projects, in alignment with Empire and Co.'s commitment to Delivering Perfect.

Key Responsibilities

Sales & Account Management

• Support the development of quotes and proposals, ensuring accuracy in pricing and product specifications
• Maintain strong relationships with clients and serve as a point of contact throughout the sales and project lifecycle
• Maintain accurate client records, order details, and project updates within internal systems
• Organize floor plans, product counts, and supporting documentation for client presentations and internal reviews
• Prepare reports, presentations, and materials for meetings
• Provide responsive communication to clients and internal stakeholders

Project Management & Execution

• Manage projects from order entry through installation and final closeout
• Serve as the primary point of contact for clients, ensuring clear communication and expectations throughout the project lifecycle
• Coordinate timelines, deliverables, and internal resources to keep projects on schedule
• Identify and proactively resolve issues that may impact scope, timeline, or budget
• Partner with internal teams to ensure alignment across all phases of the project

Order Management & Vendor Coordination

• Confirm receipt of purchase orders with vendors
• Monitor order acknowledgments and ensure timely and accurate confirmations
• Track and resolve order discrepancies or acknowledgment issues
• Create and manage vendor deposit requests as needed
• Maintain and distribute order status reports
• Coordinate vendor communication to ensure order accuracy and on-time delivery

Pre-Installation Coordination

• Create Operations requests outlining labor requirements (union/non-union, standard time, or overtime)
• Prepare installation packages for Operations teams
• Request and track Certificates of Insurance (COIs)
• Coordinate logistics and documentation required for delivery and installation

Installation & Post-Installation Support

• Oversee installation readiness and support execution as needed
• Maintain punch list documentation and coordinate resolution of outstanding items
• Order punch list items as needed to complete project requirements
• Create Laser and RA tickets (when applicable) to initiate freight claims
• Support project closeout activities, including invoicing
• Manage day-two orders and post-installation client requests
• Maintain communication with clients to ensure satisfaction and timely issue resolution

Administrative & Reporting Responsibilities

• Set up new customers and vendors within internal systems
• Request and track manufacturer warranty information
• Compile Product Mix Reports and additional internal reporting
• Maintain accurate and organized client and project documentation

Skills & Qualifications

• Minimum of 3+ years of experience in the commercial furniture or dealership industry required
• High School Diploma required; Bachelor's degree preferred
• Steelcase and Hedberg experience strongly preferred
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word)
• Strong written and verbal communication skills
• Excellent organizational and time management abilities
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Strong attention to detail and problem-solving skills
• Ability to work collaboratively within a team environment while supporting multiple stakeholders
• Demonstrated ability to meet deadlines while maintaining a high level of accuracy and service
• Compensation for this role is expected to range from $75,000 to $90,000 annually, based on experience