KETTLER currently has an opening for a Regional Operations Specialist - Sales and Service Manager, based in the DC metro area. The Sales and Service Manager, under the direction of the Community Manager, is responsible for maximizing property occupancy by generating qualified traffic, networking within the local community, scheduling appointments, securing rentals, promoting resident retention and providing or coordinating exceptional customer service.
Compensation: $60,000 - $65,000/annually DOE.
We offer a robust Benefits Package including, but not limited to:
Paid Time Off.
Health, Dental, Vision insurance; Life Insurance; Prescription coverage.
Tax-Advantaged Spending Accounts (HSA or FSA).
401(k) retirement plan with company match.
Responsibilities:
Managing administration of the leasing office.
Monitoring and directing sales activities while maintaining an intimate knowledge of the local market.
Greeting prospective residents and providing them with property tours.
Performing proper outreach marketing.
Help create engaging social media initiatives to connect residents, and manage posts.
Daily follow up on all prospects to make sure all questions are answered and a "high touch" approach adhered to.
Assisting with resident retention.
Support efforts to partner with nearby businesses, events, and other local organizations.
Walking the marketing path daily.
Providing excellent customer service to residents and prospects.
Processing lease applications and qualifying residents.
Supporting the Community Manager with general office maintenance by answering phones and performing other administrative tasks.
Play a key role in resolving resident concerns and issues.
Other duties as assigned.
Qualifications:
2 years of residential leasing experience is required.
Supervisory experience is required.
Preferred experience in luxury or market-rate, but affordable housing experience also considered.
Lease-up experience is preferred.
Experience with delinquency management and posting payments preferred.
Extensive knowledge of Property Management software programs.
Computer Proficiency and knowledge of Microsoft Office Suite.
Proven track record of success with the leasing process.
Working knowledge of applicable Landlord Tenant Laws, Fair Housing mandates and other legal issues affecting property management.
Excellent verbal and written communication skills and ability to interact with residents and customers in a professional manner.
Strong financial analysis, budgeting, and P&L management skills.
Valid driver's license and reliable transportation.
Must have ability to travel locally throughout the DMV area as needed.
Flexibility to float between multiple communities based on business needs.
Availability to work weekends when required.
Numbers & Facts
Location
Tysons, Virginia
Salary
$60,000–$65,000
Skills
Administrative Skillsunmatched
Affordable Housingunmatched
Budgetingunmatched
Calendar Managementunmatched
Communication Skillsunmatched
Community Supportunmatched
Computer Skillsunmatched
Customer Support/Serviceunmatched
Dental Insuranceunmatched
Driver's Licenseunmatched
Financial Analysisunmatched
Flexible Spending Accountsunmatched
Legalunmatched
Life Insuranceunmatched
Marketingunmatched
Microsoft Officeunmatched
Past Due Accountsunmatched
People Managementunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Profit & Loss Managementunmatched
Property Managementunmatched
Regional Salesunmatched
Rentalsunmatched
Resident Retentionunmatched
Salesunmatched
Social Mediaunmatched
Telephone Skillsunmatched
United States Department of Energy (DOE)unmatched
Vision Planunmatched
Willing to Travelunmatched
Writing Skillsunmatched
🎯
Be found by employers
5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.