At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas. Sales Associate Cartier | Boston, MA Reports to: Sales Experience Manager OBJECTIVE/MISSION \u2022 As an Ambassador of the Maison, he/she achieves and exceeds sales targets as directed by management and proactively develops his/her client portfolio. He/she ensures a unique client experience throughout all touch points. He/she is also an active participant in the daily operations of the boutique. KEY RESPONSIBILITIES Sales Achievement: \u2022 Consistently achieve and/or exceed the monthly sales target, as directed by management. \u2022 Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales client \u2022 This includes after sales clients if a Cartier after-sales dedicated area/staff is not available \u2022 Adapt approach according to the client needs and motivations \u2022 Negotiate and handle objections with ease \u2022 Assist and support after sales clients in accordance with Maison values. Act as a referent and provide recommendations that will provide an exceptional client experience \u2022 Remain current on industry news and competitor Client Relationship Management: \u2022 Cultivate new and existing client relationships through exceptional service and other Maison-specific CRM initiatives, partnering with Management to develop a plan for their clients and prospects \u2022 Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available \u2022 Appropriately resolve client issues/concerns and escalate as needed to Management \u2022 Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking Daily Boutique Operations: \u2022 Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique \u2022 Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues \u2022 Assist in the merchandising and daily maintenance of displays and back-stock \u2022 Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit \u2022 Assist with special projects, as needed (i.e. price changes, supporting back office responsibilities, etc.) JOB PROFILE Education: \u2022 College degree preferred Required Experience: \u2022 2 to 5 years of previous experience in luxury retail, service or hospitality environment \u2022 General knowledge of timepiece movements Technical Skills: \u2022 Ability to work in a fast-paced retail store environment \u2022 Computer and internet Savvy \u2022 MS Office experience required, SAP knowledge preferred Personal Skills/Abilities: \u2022 Additional language skills are a plus \u2022 Excellent interpersonal and communication skills are required \u2022 Strong understanding of Customer Service needs and Customer (internal and external) priorities \u2022 Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision \u2022 Being a genuine Maison Ambassador \u2022 Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand. \u2022 Self-Starter with Team-Player approach \u2022 Must be available to work retail hours including weekends and to travel for trainings, client events, conferences Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted. We Offer \u2013 United States Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.